LeAnna Kennedy

Manager / Dual License Optician

Luxottica Retail

09.2016 - 07.2024

Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
Enhanced customer trust and confidence by providing transparent information on eyewear costs and insurance coverage options.
Participated in community health fairs and events to promote eye health awareness and importance of regular eye exams, expanding clinic's outreach.
Performed basic vision testing for new patients.
Aided in selection of eyeglass frames based on customer preferences.