Sobia Awan
Summary
Customer-focused eyewear specialist with several years of experience meeting client vision needs and embracing store's business goals. Empathetic professional with exceptional listening skills resulting in long-term customer relationships. Committed to commercial success, as evidenced by repeated recognition for top store eye wear sales.
Overview
30
30
years of professional experience
3
3
years of post-secondary education
Work History
License Optician Manager
US Vision
Miami
05.1996 - 05.2026
- Assisted customers in selecting appropriate eyewear and lenses.
- Conducted vision tests using specialized equipment and tools.
- Provided expert advice on frame styles and lens options.
- Managed inventory of eyewear products and supplies efficiently.
- Educated clients on proper eyewear care and maintenance techniques.
- Collaborated with optometrists to prepare prescriptions for patients.
- Trained new staff on customer service standards and optical practices.
- Maintained a clean and organized workspace to enhance customer experience.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Calculated measurements for eyewear using optical measuring devices.
- Greeted patients warmly upon arrival at office or store location.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Ordered stock from suppliers based on customer orders.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Processed payments for products purchased by customers.
- Dispensed contact lenses upon completion of fitting process.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Adjusted eyewear for proper fit and comfort level.
- Repaired broken frames using specialty tools and equipment.
- Monitored patient progress while wearing new lenses or frames.
- Provided recommendations on eye care products including cleaning solutions and lens cases.
- Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Conducted follow-up calls to ensure customer satisfaction with purchase.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Maintained records of prescriptions, orders and payments.
- Instructed customers on how to care for, insert and remove contact lenses.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Repaired and adjusted frames to meet customer needs.
- Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
- Managed daily operations, optimizing workflow across multiple departments to enhance service delivery.
- Developed training programs to enhance employee skills and service quality.
- Oversaw inventory management to maintain optimal stock levels and reduce waste.
- Coordinated team meetings to align objectives and address operational challenges.
- Implemented process improvements to streamline customer service interactions.
- Monitored compliance with company policies and industry regulations consistently.
- Fostered a collaborative work environment to increase team engagement and morale.
- Evaluated performance metrics to identify areas for operational enhancement.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Created and executed strategies that elevated customer satisfaction and fostered loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Facilitated regular staff meetings to review progress and pinpoint areas for improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Conducted performance reviews for team members.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Associate of Science - Optician/Vision-care
Miami Dade College
Miami, FL 08.1992 - 05.1995
Skills
- Certified optician
- Optical dispensing
- Vision testing
- Eyewear dispensing
- Optical measurements
- Frame fitting
- Frame adjustments
- Contact lens fitting
- Contact lens care
- Multifocal lenses
- Progressive lenses expertise
- Prescription interpretation
- Corrective lens options
- Insurance verification
- Insurance billing
- Sales techniques
- Product upselling
- Retail sales
- Inventory management
- Quality assurance
- Workflow optimization
- Team leadership
- Training development
- Optician training supervision
- Teamwork and collaboration
- Customer service
- Customer relationship management
- Conflict resolution
- Communication skills
- Excellent communication
- Relationship building
- Problem-solving
- Problem-solving aptitude
- Fashion trends awareness
- Eyewear trends
- Optical terminology
- Prescription Understanding
- Problem-solving aptitude
- Optician training supervision
- Excellent communication
- Relationship building
- Teamwork
Accomplishments
- Store Manager of the year 2022
Timeline
License Optician Manager
US Vision
05.1996 - 05.2026
Associate of Science - Optician/Vision-care
Miami Dade College
08.1992 - 05.1995