Chiquita Heard
Opelika,AL
Summary
Accomplished Area Operations Manager with a proven track record at Wise Staffing Services, enhancing operational efficiency and customer satisfaction. Skilled in performance analysis and fostering strong client relationships, I've significantly boosted team productivity and revenue. Expert in staffing oversight and operational management, my approach combines decisive action with outstanding communication to achieve strategic goals.
Overview
10
10
years of professional experience
Work History
Area Operations Manager
Wise Staffing Services
05.2024 - Current
- Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
- Enhanced customer satisfaction through focused staff training and regular performance evaluations.
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Senior Staffing Specialist
Wise Staffing Services
08.2021 - Current
- Improved client satisfaction by delivering high-quality talent in a timely manner, meeting project deadlines.
- Advised clients on best practices for attracting talent through job postings and employer branding initiatives.
- Implemented innovative recruiting strategies to attract top-tier talent in competitive markets.
- Maintained up-to-date knowledge of employment laws and regulations to ensure compliance throughout the recruitment process.
- Efficiently managed high-volume requisition loads while maintaining excellent attention to detail and responsiveness to client needs.
- Assessed potential risks within the hiring process by conducting thorough background checks on candidates.
- Managed a diverse portfolio of clients in various industries, demonstrating adaptability and industry knowledge.
- Developed long-lasting relationships with clients and candidates, fostering trust and loyalty.
- Coordinated interviews between clients and candidates, ensuring seamless scheduling logistics.
Staffing Manager
Jk Usa
09.2014 - 08.2021
- Coordinated diverse temporary staffing assignments, ensuring seamless onboarding and integration processes for new hires.
- Provided exceptional customer service to both clients and candidates throughout the entire placement process by maintaining timely communication channels at all stages of engagement.
- Reviewed applications and resumes to support hiring activities.
- Performed sourcing, interviewing, negotiations and hiring.
- Mitigated risk factors in the recruitment process by conducting thorough background checks and reference verifications for potential candidates.
- Developed targeted recruiting plans for hard-to-fill positions, resulting in successful placements within tight deadlines.
- Partnered with hiring managers to identify workforce needs and develop customized staffing solutions.
Education
High School Diploma -
Lafayette High School
Lafayette, AL05.2012
Skills
- Performance Analysis
- Excellent interpersonal skills
- Operational Efficiency
- Knowledge of performance tracking
- Standard Operating Procedures
- Outstanding communication skills
- Staffing oversight
- Customer and vendor relations
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Decision-Making
- Relationship Building
- Customer Relations
- Operations Management
- Hiring and Onboarding
- Payroll Administration and Timekeeping
Timeline
Area Operations Manager
Wise Staffing Services
05.2024 - Current
Senior Staffing Specialist
Wise Staffing Services
08.2021 - Current
Staffing Manager
Jk Usa
09.2014 - 08.2021
High School Diploma -
Lafayette High School