Chiquita Henley
Charlotte,United States
Summary
High-functioning Patient coordinator with successful background in medical services. Encourages positive patient experiences through excellent customer service and quality patient care. Coordinates clerical activities to support healthcare team by expertly facilitating patient scheduling, registration and insurance verification procedures.
Overview
7
7
years of professional experience
Work History
Patient Service Coordinator II
Centene
09.2021 - 05.2024
- Verified patient's insurance eligibility and benefits coverage.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Communicated with patients and family members to assist with information, provide literature and direct to community resources.
Patient Service Specialist
Novant Health, Inc
11.2017 - 09.2021
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Denials Coordinator II
Centene Corporation
Charlotte, NC
05.2024 - Current
- Served as a subject matter expert on claim denials, providing guidance and support to colleagues across departments.
- Reduced denial rates with comprehensive documentation and accurate coding practices.
Education
Medical Coding
Ladera Career Paths Training Center
Los Angeles, CA12.2001
Biological And Physical Sciences
Selma University
Selma, AL08.1993
Skills
- Medical Terminology
- Data Entry
- Records Management
- CPT Code Modifiers
- Data Verification
- Confidential Records Management
- ICD-10 (International Classification of Disease Systems)
- Patient Data Identification
- HIPAA and Confidentiality Compliance
- Schedule Management
Timeline
Denials Coordinator II
Centene Corporation
05.2024 - Current
Patient Service Coordinator II
Centene
09.2021 - 05.2024
Patient Service Specialist
Novant Health, Inc
11.2017 - 09.2021
Medical Coding
Ladera Career Paths Training Center
Biological And Physical Sciences
Selma University