Goal-oriented Manager who remains dependable and adaptable to workplace changes. A people-oriented starter who uses transparency and empathy within the work environment. Organized individual with excellent honest and direct communication styles that create effective relationships with clients, personnel, and family service agencies. Detail-oriented and dedicated to helping clients pinpoint underlying emotions that trigger instability and conflict.
Overview
3
3
years of professional experience
Work History
Housing Locator
Access Living
CHICAGO, Illinois
11.2020 - Current
Locate housing, conduct pre-inspections of units for accessibility and consumer safety, and complete the required documentation for funding requirements
To maintain a list of housing providers that offer adequate and safe housing such as different-sized units in different parts of Cook County.
To promote integration and independent living philosophy for people with disabilities
To develop working and cordial relationships and conduct regular meetings with DHS, Comprehensive Class Member Transition Program Organizations, and other agencies
Work collaboratively with external multi-disciplinary teams of care coordinators, nursing facility staff, home modification staff, fiscal agencies, and other organizations on behalf of Colbert and Williams class members
To learn the housing rights of people with disabilities under Section 504 of the Rehabilitation Act and the Fair Housing Act
Develop partnerships with private owners and providers of subsidized, supportive, and affordable housing
To provide regular weekly updates, complete monthly and quarterly reports, and prepare grant reports when necessary
Learned new skills and applied to daily tasks to improve efficiency and productivity
Family Case Manager
Metropolitan Family Services
CHICAGO, United States
02.2019 - 11.2020
Collaborate with social service agencies, referral resources, and leadership team to meet clients' needs
Receive excellent reviews from 80% of clients within case load in the areas of intakes,
Maintain long-term counseling relationships with diverse individuals and families to provide ongoing care and support
Refer clients to services which include, housing, employment, life skills, and education
Participate in the planning and development of programming for clients, such as out-of-school time, college preparation, and family development programs
Conduct over 70 case management sessions per week, including individual, couples, and family sessions
Developed and created programs and monitored effectiveness against individual participant needs.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Contractor Specialist
The Warranty Group
11.2018 - 02.2019
Drafted, reviewed, and negotiated contractual agreements, with minimal external legal counsel
Apply consistent contract terms, as appropriate
Identified and led resolution of contractual issues
Monitor vendor compliance for contractual obligations, expirations, and renewals
Developed, improved, and maintained contract tracking and management system to ensure process accuracy
Maintained electronic database of all contracts including any expiration dates or other key information
Managed contract files and databases
Communicated specific contract terms and ensured all appropriate employees remain in compliance with contract parameters
Education
Associate of Science - Business Management
Indiana Tech Law School
2023
Skills
Educating consumer
Affordable housing
Case management
Tenant rights
Family applications
Negotiation
Accomplishments
Documented and resolved leasing issues which led to 90% approval rate.
Developed, estimated, and managed two large modernization projects under critical time frames within schedule and under budget.
Fostered healthier relationships between consumers and other departments/programs.