Chiquita Lawson
8907 Stoneridge Place Montgomery,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
01.2024 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Helped maintain a clean work environment in the post office facility by participating in regular cleaning tasks as needed.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
Inside Sales Representative
Acme Brick Tile & Stone
08.2022 - 01.2024
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Universal Banker
Brantley Bank and Trust
05.2022 - 08.2022
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Completed routine transfers, deposits and bill payments.
- Assisted customers by answering banking questions and recommending solutions.
- Advised customers on bank products, services and financial planning options.
Pro Sales Account Supervisor
The Home Depot
07.2017 - 05.2022
- Supported sales team members to drive growth and development.
- Motivated sales professionals by delivering positive reinforcement.
- Managed daily operations, client relations and IT.
- Maintain a high level of understanding clients in order to identify customer service issues.
- Meet and exceed account objectives for gross profit by proactively managing the client experience.
- Facilitate effective and appropriate communication.
- Drove account growth and client satisfaction
Teacher Assistant
Kinder Care
10.2016 - 12.2019
- Maintained safe, educational environment for students during learning and free play time.
- Interacted positively with children to encourage development and involvement.
- Assisted teacher with enrichment activities.
- Collaborate with school administrators, parents and teachers in ensuring cultivated environment.
- Communicated regularly with parents, teachers regarding student progress and needs.
- Implemented lesson plans for students with varying learning styles.
Education
Some College (No Degree) - General Studies/Honors
Monroe County High School, HS Diploma
05.2007
Skills
- Microsoft Office (Access, Excel, PowerPoint and Word), Technical Support, Peachtree Accounting 2010 and 60 WPM
- Customer Service
- Relationship Building
- Regulatory Compliance
- Attention to Detail
- Data Entry
- Experience in Leadership
- Team Management
- Organizational Skills
- Coaching and Mentoring
- Written and Verbal Communication Skills
- Scheduling and Coordination
- Picking and Packing
- Cleaning and Organizing
- Heavy Lifting
- Warehouse Safety
- Order Picking
- Loading and unloading
- Packaging and Labeling
- Problem-Solving
- Material Handling
- Warehouse Operations
- Safety Protocols
Timeline
Mail Carrier
United States Postal Service, USPS
01.2024 - Current
Inside Sales Representative
Acme Brick Tile & Stone
08.2022 - 01.2024
Universal Banker
Brantley Bank and Trust
05.2022 - 08.2022
Pro Sales Account Supervisor
The Home Depot
07.2017 - 05.2022
Teacher Assistant
Kinder Care
10.2016 - 12.2019
Some College (No Degree) - General Studies/Honors
Monroe County High School, HS Diploma
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