Chiquita M-M Booker

Executive of start up program for Jefferson County all zip codes. Successfully overseen renovation of two facilities. Prepared and surpassed expectation of state readiness review. Program start up onboarding, managing and retaining 20 staff. Assist in educating staff on day to day and regulatory process. Responsible for marketing, enrollment and retaining participants per pro-forma. Goals to maintain utilization and monitor risk scores through documentation.

• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
• Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
• Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
• Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
• Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Oversaw divisional marketing, advertising and new product development.
• Cultivated company-wide culture of innovation and collaboration.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Represented organization at industry conferences and events.
• Managed financial, operational and human resources to optimize business performance.
• Advanced organization's mission with launch of impactful community service programs.
• Created promotional materials and provided insightful information to social media, websites and print media to educate public.
• Exercised appropriate cost control to meet budget restrictions and maximize profitability.

• Housing- Certified Occupancy Specialist, Louisville Campus serving as the housing manager for two ten story HUD buildings for housing for seniors 62 and over
• Certified Occupancy Specialist
• Day to day supervision and interaction with business office, social workers, maintenance and environmental services and the receptionist team
• Insuring that company, state and federal policies and procedures are followed throughout departments
• Evaluating, maintaining and monitoring of variances of all department budgets
• Implementing policies and procedures that allow day to day task to operate more efficiently
• Constant communication with residents to assess needs of the community.
• Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
• Conducted apartment inspections to identify safety issues and needed repairs.
• Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
• Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.

• Serving as the Resident Services Director that also includes assisting the Housing Manager and the Directing the Assisted Living Department
• I assist the Housing Manager in day to day operations of two ten story congregate buildings by interacting and planning with business office managers, social workers, maintenance and the dietary department
• Supervise and schedule nineteen employees, Resident Assistants and
• Receptionist, which staffs our buildings 24 hours a day
• Evaluate budget for assisted living staff
• I also maintain required personnel records for by DAIL and per company policy for all employees assigned to housing (approximately 40)
• This includes but not limited to housing orientation, TB Testing, attendance also assigning and evaluating compliance of continuing education
• Perform initial Functional Needs Assessments on prospective residents and annual FNA’s on current residents
• Maintain all required records on 103 resident capacities Assisted Living Department
• Participates in strategies to assist in the care of Independent and Assisted Living Residents as issues prevail
• Initiate and enforce services needed and requested by residents
• Assess and monitor for need of transition of care.
• Analyzed resident and caregiver feedback on residential conditions and programming to develop and initiate improvements.
• Established familiarity and rapport with residents to effectively gain service feedback and understand residents' needs and preferences.
• Supervised day-to-day operations and activities of caregivers, intervening to issue service improvement guidance.
• Solved grievances and complaints by collaborating with residents.
• Generated and implemented resident programs, schedules and leveraging staff accordingly.

• Serving as the youth minister/ director for the children and youth in a Faith based capacity and leader of youth advisory board
• Surveying needs of congregation applying ministries to meet those needs
• Constructing lessons plans weekly
• Organization of events and community service activities
• Scheduled and managed teams of youth volunteers.
• Set goals for youth in church and communicated with parents regarding progress.
• Raised congregational awareness of needs and contributions of youth to church life and operations.

• Primary assistant to a hand surgeon and backup for a pediatric orthopedic and a foot and ankle surgeon
• Daily coordination and scheduling of pre and post-operative patients, ensuring that physician orders are effectively carried out, including testing, medical procedures and consultations
• Caring for and interacting with acute and chronic patient which includes but not limited to splinting, assisting in casting, removal of sutures and wound care
• Daily interaction with commercial insurance companies and workers compensation.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
• Managed appointment calendar for scans, lab tests, and evaluations.

• Served as nurse for a Head and Neck Surgeon and
• Liver Cancer Surgeon
• Traveled to three locations direct patient care that included but not limited to triage of patients, scheduling for surgical procedures, diagnostic testing and assisting physician with office procedures
• Obtained precertification as needed for procedures.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.

• Documented accurate and complete patient information to address patient problems and expected outcomes.
• Performed routine evaluations of each patient's status, needs and preferences.
• Obtained patient vital signs and input/output measurements from inpatients.
• Assisted with admissions, appointments, transfers and discharges.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
• Cared for wounds, provided treatments and assisted with procedures.
• Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
• Performed functional assessments for admission and discharge.

• Managed ten surgical ambulatory care clinics with twelve to fifteen Employees
• This included staff scheduling, direction and evaluation
• Adhering to policies and procedures of the University, state and hospital licensure
• Initiation of policies that insured continuity of care
• Daily communication with and advocate on behalf patients, surgical residents and physician.
• Established and continuously optimized unit schedules and individual work assignments.