Chirag Varshney

• Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
• Assisting with the installation, configuration, and troubleshooting of ConnectShip's shipping solutions..
• Engaging in foundational training courses to build expertise in ConnectShip's products and services.
• Increased client satisfaction through thorough analysis of Carrier requirements and delivering high-quality results.
• Increased customer service success rates by quickly resolving issues.
• Supporting the upkeep and optimization of ConnectShip systems to ensure smooth operations.

• Maintaining day on day KPI Matrix of the agents and delivering best to the T-Mobile Client.
• Mentored junior agents in resolving customer technical issue with their Cellphones, improving overall team performance.
• Developing successful tactics to resolve customer query and services to international clients.
• Handling escalations and resolving technical issues by coordinating with other line of business team if required.
• Analyzing and creating SOP's in order to enhance/meet client requirements in terms of Customer Satisfaction, handling time and Quality.

.

• Demonstrated strong organizational and time management skills while managing multiple projects.
• Developed and maintained courteous and effective working relationships.
• Proved successful working within tight deadlines and a fast-paced environment.
• Learned and adapted quickly to new technology and software applications.
• Taking care of the website issue on daily basis about product rack rate, product Images, modification in the product features.
• Resolved plenty of customer social media escalations in timely manner with positive feedback improving company outcome.