CHISOM NWAIWU
mesquit,Texas
Summary
Adept at enhancing operational efficiency and product quality, I leveraged skills in staff management and quality assurance at Challenge Manufacturing. By developing impactful training programs and enforcing safety standards, I significantly improved team performance and workplace safety. My proactive approach to problem-solving and commitment to excellence drove substantial improvements in customer satisfaction and operational outcomes.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Challenge Manufacturing
08.2024 - 01.2025
- Developed training programs for new employees to enhance skills.
- Facilitated team discussions to address challenges and implement changes.
- Trained staff on customer service best practices for improved interactions.
- Conducted regular inventory checks to maintain stock levels.
- Established procedures for handling defective items to reduce waste.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Quality Control Inspector
Doskocil Manufacturing Company
04.2021 - 08.2024
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
Customer Service Professional
Little Raymond, Printing Shop
05.2018 - 03.2022
- Conducted follow-up calls to confirm customer satisfaction and resolve any ongoing issues.
- Coordinated with team members to ensure smooth operations and effective communication.
- Handled customer complaints, promptly addressing issues to maintain satisfaction.
- Processed orders and returns, ensuring accuracy and clarity in transactions.
- Engaged with customers in a friendly manner to create welcoming environment.
- Assisted customers by answering questions and responding to inquiries.
Education
Associate of Science - Quantity Surveyor
Federal Polytechnic,
Nekede, Owerri, Imo State, Nigeria.11-2006
Skills
- Cash handling
- Employee training
- Staff Management
- Workplace safety
- Customer-oriented
- Training and mentoring
- Staff motivation
- Staff development
- Inventory control and record keeping
- Operations management
- Safety awareness
- Quality Assurance
Accomplishments
- Achieved Result through effectively helping with Task.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 18 staff members.
- Documented and resolved Issue which led to Results.
- Collaborated with team of 16 in the development of Project.
- Achieved Result by completing Tasks with accuracy and efficiency.
Affiliations
- Nigeria Institute of Management
Languages
English
Full Professional
Interests
- I enjoy helping others and giving back to the community
Timeline
Shift Supervisor
Challenge Manufacturing
08.2024 - 01.2025
Quality Control Inspector
Doskocil Manufacturing Company
04.2021 - 08.2024
Customer Service Professional
Little Raymond, Printing Shop
05.2018 - 03.2022
Associate of Science - Quantity Surveyor
Federal Polytechnic,
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