Chiu Ming NG
San Francisco,CA
Summary
Dedicated Hotel Housekeeper experienced in maintaining cleanliness and comfort in guest rooms, bathrooms, and common areas. Contributed to guest satisfaction through attention to detail and efficient work, both independently and collaboratively. Committed to fostering a welcoming environment that enhances the overall guest experience.
Overview
3
3
Languages
14
14
years of professional experience
Work History
Warehouse Worker
FDC Logistics LLC
Hayward, California
10.2023 - 07.2026
- Monitored customer orders to achieve timely fulfillment and organized products on shelves to enhance inventory management.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Coordinated loading and unloading of trucks to facilitate smooth operation of loading dock.
- Operated forklifts and other material handling equipment to transport goods efficiently.
- Organized inventory and maintained accurate stock levels to support operational needs.
- Streamlined order fulfillment processes in collaboration with team members to improve overall efficiency.
- Managed loading and unloading of materials in storage and production areas.
Hotel Housekeeper
Hotel Union Square
San Francisco, California
01.2017 - 04.2020
- Executed detailed cleaning of guest rooms and bathrooms, including dusting, vacuuming, mopping, changing linens, and restocking supplies.
- Maintained high hygiene standards by cleaning guest rooms and common areas thoroughly.
- Implemented safety and sanitation protocols in housekeeping to ensure a clean environment.
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Reported maintenance issues promptly to ensure timely resolution, contributing to improved guest satisfaction.
- Collaborated with team members to streamline communication and optimize workflow efficiency.
- Followed hotel standards and procedures to uphold operational excellence and ensure consistent service quality.
Housekeeper
Park Guest House
Hong Kong
03.2012 - 07.2016
- Inspected rooms to ensure cleanliness, organization, and proper presentation.
- Completed assigned rooms efficiently while maintaining high-quality cleaning standards.
- Made beds, changed bed lines, replaced towels, and restocked guest amenities.
- Addressed guest requests promptly and professionally to enhance guest satisfaction.
- Collaborated with housekeeping team in fast-paced environment to ensure seamless operations.
- Communicated maintenance issues and room concerns to supervisors to maintain high standards.
Education
High School Diploma -
GengKai High School
Taishan06-2007
Skills
- Inventory Management
- Supply Chain Management
- Quality Control
- Product Organization
- Heavy lifting
- Vacuuming,Sweeping & Mopping
- Safety procedures
- Time management
- Attention to Detail
- Adaptable multitasking
- Teamwork and Communication
- Compliance Adherence
Languages
English
Elementary
Chinese (Cantonese)
Professional
Chinese (Mandarin)
Professional
Timeline
Warehouse Worker
FDC Logistics LLC
10.2023 - 07.2026
Hotel Housekeeper
Hotel Union Square
01.2017 - 04.2020
Housekeeper
Park Guest House
03.2012 - 07.2016
High School Diploma -
GengKai High School