Chivaela Marie Portis
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Claim Specialist
Sedgwick Claims Management
02.2020 - 12.2023
- Worked in fast-paced environment remained professional and calm in difficult situations
- Create new referrals from inbound calls to be distributed to colleagues in multiple departments
- Provided effective explanation of benefits, procedures, claim status or payment information to clients and claimants
- Enter claim data into claim management systems by requesting appropriate information, documentation and analyzing responses
- Document telephone conversation in claim notes
Customer Service Representative
Candid Co.
01.2019 - 01.2020
- Acted as liaison between orthodontist and patients to explain treatment notes,patient concerns, orthodontic updates by collecting photos for review and patient information
- Explained the process of wearing aligners and what to expect during course of treatment structured by an orthodontist
- Communication through email,live chat, inbound and outbound calls to prospective and existing customers
- Delivered patient information to proper department for full customer service experience
Claim Representative
Safelite Auto Glass
08.2017 - 01.2019
- Answered inbound calls from policy holders, insurance agents and auto shops
- Entered auto glass damages in data base
- Verified customers insurance coverage and deductibles
- Used appointment scheduling systems to schedule services bt Safelite
Education
High School Diploma -
Walnut Ridge High School
Columbus, OH05.2004
Skills
- Ability to pay attention in swift work environments
- Accurate documentation skills
- Quickly learn procedures and methods
- Clear and effective communications to customers
- Thorough understanding of customer service concepts
- Claims
- Active Listening
- Decision-Making
- Organizing and Prioritizing Work
Timeline
Claim Specialist
Sedgwick Claims Management
02.2020 - 12.2023
Customer Service Representative
Candid Co.
01.2019 - 01.2020
Claim Representative
Safelite Auto Glass
08.2017 - 01.2019
High School Diploma -
Walnut Ridge High School
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