Chivon Tagg
Fairmont
Summary
Dynamic professional with extensive expertise in front office operations, excelling in managing high-volume environments with efficiency and poise. Renowned for exceptional communication skills, organizational prowess, and meticulous attention to detail, consistently driving seamless daily operations. A collaborative team player committed to achieving results and adept at adapting to evolving demands. Proficient in scheduling, customer service, and administrative support, ensuring optimal functionality and client satisfaction.
Overview
19
19
years of professional experience
Work History
Receptionist and Assistant
Hickman Run Animal Clinic
08.2022 - 08.2024
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between veterinarians, staff, and pet owners to enhance service delivery.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to improve client satisfaction.
- Trained new reception staff on clinic procedures and software applications to ensure consistency in operations.
Kennel Worker
Creekside Kennels
Fairmont, WV
09.2021 - 02.2022
- Duties include cleaning, walking dogs, office work and customer service.
- Coordinated cleaning procedures to maintain sanitary conditions within kennel facilities, promoting a safe environment.
Manager
US Cellular
Morgantown, WV
01.2008 - 01.2010
- I was a retail sales manager, my duties included making schedules, doing inventory and making sure our quota was hit monthly. My duty was also to keep a positive team and help others meet their goals.
- Led cross-functional teams to enhance customer service and operational efficiency.
- Implemented strategies to optimize inventory management and reduce costs.
- Directed daily operations to enhance customer service and operational efficiency.
- Trained and mentored team members to improve performance and productivity.
- Fostered a positive work environment, enhancing team morale and reducing turnover rates.
Sales Consultant
AT&T
Fairmont, WV
01.2006 - 01.2008
- I was a retail sales consultant, and my duties included helping customers find what they wanted and also being held accountable for my monthly quota.
- Developed tailored solutions to meet customer needs, enhancing overall satisfaction and loyalty.
- Collaborated with team members to optimize sales strategies and improve performance metrics.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
Education
Medical Transcription Certification -
Penn Foster
01.2025
Associate Degree - Liberal Studies
Fairmont State University
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Verbal and written communication
- Appointment scheduling
- Greeting and seating clients
- Office administration
- Mail handling
- Multi-line telephone operation
- Document management
Timeline
Receptionist and Assistant
Hickman Run Animal Clinic
08.2022 - 08.2024
Kennel Worker
Creekside Kennels
09.2021 - 02.2022
Manager
US Cellular
01.2008 - 01.2010
Sales Consultant
AT&T
01.2006 - 01.2008
Associate Degree - Liberal Studies
Fairmont State University
Medical Transcription Certification -
Penn Foster