Chiyedza Mugabe
Midvale
Summary
Elegant, service-driven hospitality professional with formal training in Hotel & Business Management and luxury resort experience. Proven ability to deliver five-star guest experiences, manage front-facing responsibilities with confidence. Warm, composed, and detail-oriented with a natural ability to make guests feel valued and welcome.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Bartender & Server (Seasonal)
Crooked Creek Guest Resort
Dubois
06.2023 - Current
- Provide high-quality food and beverage service in a fast-paced seasonal guest ranch environment.
- Prepare and serve alcoholic and non-alcoholic beverages responsibly.
- Deliver attentive table service and build strong guest rapport.
- Handle cash and card transactions accurately.
- Maintain cleanliness and organization of bar and dining areas.
- Mixed and served drinks for guests in a high-volume resort setting.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Collaborated with team members to ensure smooth operations during busy periods.
Private Caregiver
Grand Rapids
11.2022 - 04.2023
- Provided attentive and compassionate personal care.
- Maintained organized and clean living environments.
- Built trust through reliability, patience, and empathy.
- Strengthened interpersonal communication and problem-solving skills.
Rotating Associate
Montage Deer Valley
11.2021 - 11.2022
- Delivered exceptional customer service in a luxury resort environment.
- Assisted guests with inquiries and personalized requests.
- Supported multiple departments to ensure smooth operations.
- Maintained professional communication and presentation standards.
- Collaborated with team members to uphold brand excellence.
Personal Assistant
Table top Wine and Deli
Zimbabwe
03.2018 - 03.2020
Head Chef
Club Sankayi
Zimbabwe
06.2018 - 06.2019
- Managed kitchen operations ensuring high-quality food preparation and presentation.
- Developed club menus focusing on local ingredients and culinary trends.
- Supervised kitchen staff, providing training and support for skill development.
Education
Bachelor's Degree - Business Administration And Management
Southern African Hospitality Tech College
02.2015 - 01.2018
Skills
- Luxury Guest Services
- Front Desk Operations
- Reservation & Check-In/Check-Out Procedures
- Professional Communication
- Problem Resolution
- Multitasking in Fast-Paced Environments
- Team Collaboration
- Upselling & Guest Experience Enhancement
- Food & Beverage preparation
- Bartending
- Guest Engagement
Languages
- French
- Spanish, Basic (Learning)
- French, Basic Speaking
Timeline
Bartender & Server (Seasonal)
Crooked Creek Guest Resort
06.2023 - Current
Private Caregiver
11.2022 - 04.2023
Rotating Associate
Montage Deer Valley
11.2021 - 11.2022
Head Chef
Club Sankayi
06.2018 - 06.2019
Personal Assistant
Table top Wine and Deli
03.2018 - 03.2020
Bachelor's Degree - Business Administration And Management
Southern African Hospitality Tech College
02.2015 - 01.2018