Chledona Yvoyse

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Delivered prompt service to prioritize customer needs.

• Answered players questions and resolved disputes to provide excellent customer service.
• Learned and followed company procedures to maintain consistency and standards.
• Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
• Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.

Awards and Honors

• Exam Recognition
• Leadership and Contributions

Certifications

• Certified Fraud examiner
• CPA
• 3.5 GPA

• Awarded Academic Competition Award
• Attendance Awards
• 3.7 GPA