CHLOÉ MILLER
Chick-fil-A
ATLANTA,GA
1
Certification
6
years of professional experience
Experienced in leadership and business development through executing business strategies to drive team and sales growth. Goal-oriented manager known for adaptability in dynamic environments.
Work History
Operations & Leadership / Training Director
7 Months- Leadership coaching to 10+ managers on effective leading, developing their teams.
- Developed 4 training plans to ensure effective onboarding and training while cutting labor costs.
- Developed 4 training plans that enhanced onboarding and training effectiveness, contributing to lower labor costs.
- Provide ongoing performance and personal development of team and managers.
- Facilitated ongoing performance evaluations and personal development for team and managers.
Operations & Leadership / Drive-Thru Director
9 Months- Supervised 55% of the store's $10M in annual sales through mobile incentives.
- Launched month-long sales contests to advance product visibility and energize staff.
- Boosted sales by interacting with customers and showcasing menu options.
Operations & Leadership / Mobile Sales Director
1 Year- Hired and scheduled 20 delivery drivers to align with projected weekly sales volume.
- Developed marketing initiatives that increased mobile app usage.
- Hired and scheduled 20 delivery drivers based on projected weekly sales volume.
Food Service / Team Member & Leader
3 Years 7 Months- Motivated teams during daily operations to surpass sales and labor targets.
- Developed personalized leader goals to enhance team engagement and promote ownership.
- Coached team on attention to detail and time management.
Education
Bachelor of Business Administration - Management: Leadership Concentration
GPA: 3.8/4.0
- Dean's List [Fall 2024]
- Dean's List [Spring 2025]
- Remarkable Futures Scholarship Recipient
Skills
Training development
Conflict resolution
Communication
Leadership development
Emotional Intelligence
Performance evaluation
Problem-solving
Certification
ServSafe - National Restaurant Association
LEADERSHIP
- Chick-fil-A Braselton, GA
- Manager, Leadership, September 2021 - Present
- Mentored subordinate leader with creation of a personal and professional career goals tracker.
- Analyzed operational and financial data to organize team sales incentives to deliver higher profits.
Timeline
Operations & Leadership / Training Director
Chick-fil-A
01.2026 - CurrentRead More
Operations & Leadership / Drive-Thru Director
Chick-fil-A
04.2025 - 01.2026Read More
Operations & Leadership / Mobile Sales Director
Chick-fil-A
04.2024 - 04.2025Read More
Food Service / Team Member & Leader
Chick-fil-A
09.2020 - 04.2024Read More
University of North Georgia, Mike Cottrell College of Business
Bachelor of Business Administration from Management: Leadership Concentration
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