CHLOE ALWES

· Oversee operations for a high-volume cardiology practice serving 200–300 patients daily, including nuclear imaging, PET/CT, echocardiography, and vascular imaging.

· Lead 15 employees across scheduling, check-in, and check-out, maintaining staffing coverage, service standards, and efficient patient flow.

· Coordinate schedules for 25 providers across office and hospital locations, balancing clinic coverage, hospital rounding, testing services, and production goals.

· Assumed additional HR duties in October 2025 while retaining full-time management responsibilities, supporting recruitment, onboarding, employee relations, benefits, and performance management for approximately 80 employees.

· Improved hiring and onboarding across administrative, clinical, and billing departments, with supervisors reporting stronger candidate quality and hiring outcomes.

· Manage staff schedules, leave requests, timesheets, and biweekly payroll; develop annual provider rotations and hospital/on-call coverage.

· Partner with executive leadership on policies, staffing, and operational improvements; monitor appointment utilization and performance through EMR reports.

· Support implementation and integration of eClinicalWorks, NextGen, Phreesia, and patient communication systems; create SOPs and training resources.

Scheduling Supervisor | 2022 – 2023

· Led a five-person scheduling team, coordinating daily staffing and appointment coverage.

· Oversaw multi-line Switchvox phone operations and overflow support for nursing, reception, scheduling, and new-patient lines.

· Reduced average patient telephone wait times to approximately 1 minute 30 seconds through staffing coordination and active queue management.

· Managed provider templates, scheduling accuracy, appointment utilization, and staff training.

Scheduling Coordinator | 2021 – 2022

· Handled approximately 90–120 patient calls daily while scheduling visits across cardiology specialties.

· Coordinated diagnostic testing, provider availability, and patient communications; promoted to Scheduling Supervisor.

Patient Check-In Coordinator | 2021

· Managed patient registration, insurance verification, demographic updates, and EMR documentation before advancing to the separate scheduling department.

• Served as a keyholder responsible for opening two office locations and coordinating daily operations.
• Managed scheduling and patient flow for three massage therapists and two chiropractic physicians, while conducting new patient intake and explaining treatment plans, services, and payment options.
• Increased Facebook post engagement by 218% through targeted content creation and social media management.
• Organized community outreach events and marketing initiatives to build partnerships, increase brand visibility, and support patient acquisition and retention.