Chloe Branch
Charlotte,NC
Summary
Results-driven Operations Manager with a proven track record in enhancing workflow efficiency and customer satisfaction. Expertise in team leadership, process improvement, and training development to achieve operational excellence.
Overview
10
10
years of professional experience
Work History
Operations Manager
Sephora USA
Concord, NC
04.2024 - 02.2026
- Oversaw daily operations to ensure efficient store performance and customer satisfaction.
- Managed inventory levels, optimizing stock replenishment processes to reduce shortages.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented process improvements that enhanced workflow efficiency across departments.
Sales and Service Team Leader
Sephora USA
Concord, NC
11.2023 - 04.2024
- Led daily operations and ensured high standards of customer service in fast-paced retail environment.
- Trained and mentored team members to enhance product knowledge and service skills.
- Developed and implemented strategies to improve sales performance across multiple product categories.
- Analyzed customer feedback to drive improvements in service delivery and product offerings.
Fulfillment Operations Leader
Target
Charlotte, NC
10.2018 - 10.2023
- Streamlined operational workflows to enhance efficiency across multiple departments.
- Led cross-functional teams to implement process improvements, reducing turnaround times.
- Developed and executed training programs for new staff, improving onboarding experience.
- Analyzed performance metrics to identify areas for operational enhancements.
Cash Wrap Supervisor
Adidas
Charlotte, NC
08.2016 - 09.2018
- Supervised cash wrap operations to ensure efficient customer transactions and service quality.
- Trained and mentored team members on best practices for cash handling and customer engagement.
- Implemented process improvements that enhanced checkout speed and accuracy during peak hours.
- Coordinated scheduling and task assignments to optimize staff productivity at cash wrap stations.
Education
Associate of Science - Fashion Marketing And Management
The Art Institute of Charlotte
NC06-2018
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Accomplishments
- Earned the “V.I.A. Values in Action” Award in 2024 for Teamwork and Balance.
- Promoted to Operations Manager after 5 months with the company.
- Supervised team of 15 staff members.
V.I.A. (Values in Action)
I won Sephora's V.I.A. award for Teamwork and Balance for my ability to balance stage as well as operations efficiently and smoothly.
Languages
Spanish
Professional Working
Timeline
Operations Manager
Sephora USA
04.2024 - 02.2026
Sales and Service Team Leader
Sephora USA
11.2023 - 04.2024
Fulfillment Operations Leader
Target
10.2018 - 10.2023
Cash Wrap Supervisor
Adidas
08.2016 - 09.2018
Associate of Science - Fashion Marketing And Management
The Art Institute of Charlotte