Chloe Calabrese
Summary
Dynamic retail professional with extensive experience at HomeGoods and other retailers, excelling in customer service and store operations. Proven ability to enhance store presentation and elevate customer satisfaction through effective merchandising and team leadership. Skilled in cash handling and employee training, fostering a collaborative environment that drives sales and operational success.
Overview
9
9
years of professional experience
Work History
Key Carrier
HomeGoods, TJX Companies
08.2020 - Current
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
- Opened and closed store as needed and carried out Leader on duty shifts to assist managers.
- Lead furniture department and ensured all employees followed proper safety procedures.
- Lead team to make Merchandising decisions and moves that were shoppable and impactful.
Retail Sales Associate
Ross Dress for Less
08.2016 - 05.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases and locate items.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Retail Sales Associate
Marshalls
04.2016 - 10.2016
- Answered questions about store policies and addressed customer concerns.
- Operated POS terminals and cash drawer balancing.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
Education
Bachelor of Arts - Film And Video Production
Columbia College, Chicago
Chicago, IL05-2014
Skills
- Merchandising
- Store maintenance
- Delegation
- Customer service
- Loss prevention strategies
- Cash handling
- Workplace safety
- Training and mentoring
- Team building
Timeline
Key Carrier
HomeGoods, TJX Companies
08.2020 - Current
Retail Sales Associate
Ross Dress for Less
08.2016 - 05.2020
Retail Sales Associate
Marshalls
04.2016 - 10.2016
Bachelor of Arts - Film And Video Production
Columbia College, Chicago
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