Chloe Carter
Corbin,KY
Overview
9
9
years of professional experience
Work History
Operations Support Specialist
OneMain Financial
09.2024 - Current
- Provided guidance and mentorship to junior staff members, fostering a supportive work environment conducive to professional growth.
- Maintained a safe and clean working environment by adhering to company policies and industry regulations, resulting in fewer accidents and a more pleasant workspace.
- Identified areas for improvement in current processes, proposing innovative solutions that led to cost savings and increased efficiency.
- Served as a liaison between various departments within the organization, facilitating open communication channels for seamless collaboration on shared initiatives.
CUSTOMER CARE REPRESENTATIVE
OneMain Financial
06.2023 - Current
- At OneMain Financial, I have excelled as a Customer Care Representative, providing high-quality service and resolving customer issues effectively
- Through this role, I have gained extensive knowledge and experience, which has enabled me to assist fellow agents and become a peer mentor
- My efforts in mentoring and assisting fellow team members has assisted me in expanding my customer service skills and training skills even further
CUSTOMER SERVICE SUPERVISOR
Senture LLC
04.2021 - 03.2022
- At Senture LLC, I supervised a team of 15-30 agents, improving efficiency and service quality through process enhancements
- I ensured performance targets were met and maintained high customer satisfaction
Customer Service Representative
Senture LLC
02.2021 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
ASSISTANT DIRECTOR
DKAMG Media
02.2016 - 02.2021
- During my time as Assistant Director at DKAMG Media Limited, I served as Assistant Director, overseeing multimedia projects to ensure timely, on-budget completion
- I supervised creative and technical teams, fostering collaboration and high standards, and facilitated communication between directors and departments to align project goals
TRADE AMBASSADOR
Government of Ghana
09.2018 - 09.2019
- I promoted local products and industries for the Ministry of Trade and Industry in Ghana through organized events and campaigns
- I collaborated with government officials and industry leaders to enhance the visibility and success of locally made products
Education
High School Diploma -
FUNDAMENTAL BAPTIST ACADEMY
01.2015
Skills
- CUSTOMER SERVICE
- CONFLICT RESOLUTION
- TECHNICAL PROFICIENCY
- TRAINING AND DEVELOPMENT
Timeline
Operations Support Specialist
OneMain Financial
09.2024 - Current
CUSTOMER CARE REPRESENTATIVE
OneMain Financial
06.2023 - Current
CUSTOMER SERVICE SUPERVISOR
Senture LLC
04.2021 - 03.2022
Customer Service Representative
Senture LLC
02.2021 - 04.2021
TRADE AMBASSADOR
Government of Ghana
09.2018 - 09.2019
ASSISTANT DIRECTOR
DKAMG Media
02.2016 - 02.2021
High School Diploma -
FUNDAMENTAL BAPTIST ACADEMY
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