Chloe Cotton
Warren,MI
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at notable establishments like Detroit Zoo. Excelled in high-volume dining environments by leveraging exceptional customer service and cash handling skills. Demonstrated ability to improve service delivery, achieving efficient, guest-focused experiences through strong work ethic and team collaboration.
Overview
12
12
years of professional experience
Work History
Server
Mesa Tacos and Tequila
Royal Oak, MI
07.2020 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server /Bartender/Key Holder
Outback Steakhouse
Rochester Hills, MI
11.2014 - 06.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Concessions Cashier
Detroit Zoo
Royal Oak, MI
03.2012 - 08.2014
- Improved customer satisfaction by providing efficient and friendly service at the concession stand.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Responded to customer complaints to help resolve issues.
- Operated POS systems proficiently for accurate order processing and payment collection.
Education
High School Diploma -
Crescent Academy
Southfield, MI06.2014
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Service prioritization
- Food safety understanding
Timeline
Server
Mesa Tacos and Tequila
07.2020 - 03.2024
Server /Bartender/Key Holder
Outback Steakhouse
11.2014 - 06.2020
Concessions Cashier
Detroit Zoo
03.2012 - 08.2014
High School Diploma -
Crescent Academy