Chloe Courtney
Summary
Dedicated and compassionate new graduate nurse with over 530 hours of clinical experience, including a 96-hour Medical-Surgical preceptorship. Demonstrated leadership as Vice President of my nursing cohort and Event Leader for the Blood Drive Committee. Strong foundation in patient-centered care, clinical judgment, communication, and interdisciplinary collaboration. Eager to provide safe, evidence-based, high-quality care while contributing to a collaborative healthcare team.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Shift Leader
Blue Bottle Coffee
New York, New York
08.2023 - 05.2025
- Coordinated with team members to optimize daily operations during peak hours.
- Provided exceptional customer service by greeting and assisting customers promptly.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Educated customers about different coffee blends and menu items available.
- Trained new baristas on equipment usage and company policies to enhance service quality.
- Performed daily opening and closing duties, including counting money in the register drawer.
- Collaborated with diverse coworkers to resolve product and service issues, ensuring customer satisfaction.
Supervisor
Serafina Cafe
New York, New York
08.2022 - 06.2023
- Supervised staff in providing excellent customer service to patrons.
- Supervised daily cafe operations to ensure efficient service and quality standards.
- Ensured cleanliness and organization of cafe environment for optimal customer experience.
- Handled cash register operations and processed customer transactions accurately.
- Collaborated with coworkers to streamline store operations and enhance workflow.
- Fostered positive working environment by encouraging team collaboration and support.
Assistant Manager
Menchie's Frozen Yogurt
Happy Valley, OR
10.2019 - 08.2022
- Managed daily inventory levels to ensure product availability for customers.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business.
- Oversaw cash handling procedures and maintained accurate financial records daily.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented cleanliness standards throughout the store to maintain a welcoming environment.
- Assisted in training new staff on customer service protocols and yogurt preparation.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Education
Bachelor of Science in Nursing -
Plaza College
NY08-2026
Associate of General Studies -
Portland Community College
Portland, OR03-2021
High School Diploma -
Milwaukie High School
Milwaukie, OR06-2017
Skills
- Team coordination
- Customer service
- Staff training
- Motivational leadership
- Conflict resolution
- Time management
Leadership Experience
- Vice President, Cohort 6
Plaza College School of Nursing - Blood Drive Event Leader
Plaza College
Clinical Experience
Fundamentals of Nursing – Mount Sinai Queens | 84 Clinical Hours
- Developed foundational nursing skills through patient care activities including assessments, vital signs, mobility assistance, safety interventions, and documentation.
Mental Health – Jamaica Hospital Medical Center | 52 Clinical Hours
- Utilized therapeutic communication techniques while supporting patients with diverse mental health needs and promoting a safe, therapeutic environment.
Medical-Surgical I – Mount Sinai Queens | 84 Clinical Hours
- Provided care for adult patients with acute and chronic conditions while strengthening skills in assessments, medication administration, patient education, and care planning.
Maternity & Pediatrics – Jamaica Hospital Medical Center | 70 Clinical Hours
- Delivered family-centered care while gaining experience with maternal, newborn, and pediatric assessments, education, and developmental considerations.
Medical-Surgical II – New York-Presbyterian Queens | 78 Clinical Hours
- Managed care for adult patients with complex medical conditions while applying clinical judgment, prioritization, and interdisciplinary collaboration.
Population Health – Mercy Hospital | 66 Clinical Hours
- Participated in community-focused nursing experiences emphasizing health promotion, disease prevention, patient education, and resource coordination.
Preceptorship – Jamaica Hospital Medical Center, 3 South Medical-Surgical | 96 Clinical Hours
- Managed patient care assignments under the guidance of a registered nurse preceptor while developing independence in clinical decision-making and prioritization.
- Strengthened skills in medication administration, patient assessments, documentation, care coordination, and interdisciplinary communication.
- Applied evidence-based nursing practices to provide safe, patient-centered care in an acute care environment.
Certification
- Basic Life Support (BLS), American Heart Association (AHA)
Accomplishments
- Sigma Theta Tau International Honor Society of Nursing
Timeline
Shift Leader
Blue Bottle Coffee
08.2023 - 05.2025
Supervisor
Serafina Cafe
08.2022 - 06.2023
Assistant Manager
Menchie's Frozen Yogurt
10.2019 - 08.2022
Bachelor of Science in Nursing -
Plaza College
Associate of General Studies -
Portland Community College
High School Diploma -
Milwaukie High School