Host
Champy's Chicken
East Ridge And Cleveland, TN
06.2023 - 04.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.