Chloe Eastman
Summary
Experienced in thriving under pressure while delivering exceptional customer service and maintaining smooth daily operations in both office and guest service settings. Highly adaptable, detail-focused, and committed to supporting team success in a fast-paced, service-driven environment.
Offering friendly demeanor and genuine interest in making guests feel welcome and valued.
Overview
3
3
years of professional experience
Work History
Guest Service Representative (Temp)
Express Professionals Employment - Wyndham
03.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in managing front desk operations, ensuring smooth guest check-in and check-out processes.
- Adapted quickly to changing environments, handling multiple tasks efficiently during peak hours.
- Maintain front desk documentation and follow company protocols to uphold brand standards.
- Trained Night Audit and delivered customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Restaurant Hostess
Red Robin
03.2024 - 02.2025
- Greeted and seated guests efficiently, ensuring a positive dining experience.
- Managed waitlists and reservations using restaurant management software.
- Collaborated with servers to optimize table turnover and guest satisfaction.
- Provided menu information and answered guest inquiries with professionalism.
Concierge Agent
Hilton Grand Vacations Club
01.2023 - 02.2024
- Collaborated with team members to achieve monthly sales targets.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Collaborated with cross-functional teams to resolve scheduling conflicts effectively.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
Education
Associate of Science - Computer And Information Sciences
Valencia College
Orlando, FL05-2027
High School Diploma -
John McEachern High School
Powder Springs, GA12-2018
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Guest relations
- Data entry
- Organizational skills
- Active listening
- Attention to detail
- Adaptability
Timeline
Guest Service Representative (Temp)
Express Professionals Employment - Wyndham
03.2025 - Current
Restaurant Hostess
Red Robin
03.2024 - 02.2025
Concierge Agent
Hilton Grand Vacations Club
01.2023 - 02.2024
Associate of Science - Computer And Information Sciences
Valencia College
High School Diploma -
John McEachern High School