Chloe Edwards
Westville,IL
Summary
Dedicated and compassionate professional seeking a transition from a successful career as a barista to a challenging role as a Case Manager. Possessing exceptional interpersonal and communication skills developed in customer-facing roles, I am adept at building rapport and creating a supportive environment. With a strong commitment to social justice and advocacy, I am eager to leverage my empathy and problem-solving abilities to assist individuals in navigating complex situations. My background in customer service has equipped me with the ability to handle sensitive issues with tact and diplomacy. Seeking an opportunity to apply my skills and make a positive impact in the lives of those in need.
Overview
6
6
years of professional experience
Work History
Barista Trainer
Starbucks
07.2018 - Current
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Anticipated customers needs and provided quality service while upholding brand standards
- Streamlined workflow processes for better customer service and reduced wait times.
Sales Associate
Panda Express
04.2018 - 12.2018
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Processed orders on POS system and accepted cash and charge payments.
Retail Sales Associate
Cracker Barrel Old Country Store
03.2018 - 12.2018
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Operated POS transactions including credit, cash, returns and refunds to ensure seamless and accurate cash flow
Resident Aide
Sullivan Rehabilitation Center
01.2018 - 02.2018
- Assisted residents with daily living activities, enhancing their overall quality of life.
- Conducted regular room checks to ensure cleanliness, safety, and overall well-being of residents within the facility.
- Promoted a safe and nurturing environment for residents through diligent monitoring and communication with staff members.
Education
Bachelor of Science - Human Development And Family Studies
University of Illinois At Urbana-Champaign
Champaign, IL12.2023
Skills
- Leadership Experience
- Transcription Experience
- Microsoft Office
- Employee Performance Management
- Interpersonal communication
Research Assistantship
August 2022- May 2023
- Transcribe and proofread audio interviews gathered during data collection
Timeline
Barista Trainer
Starbucks
07.2018 - Current
Sales Associate
Panda Express
04.2018 - 12.2018
Retail Sales Associate
Cracker Barrel Old Country Store
03.2018 - 12.2018
Resident Aide
Sullivan Rehabilitation Center
01.2018 - 02.2018
Bachelor of Science - Human Development And Family Studies
University of Illinois At Urbana-Champaign