Chloe Farnes

· Cross-trained across retail, espresso bar, sandwich production, and expo operations to support multiple areas of the bakery.

· Operate the Square POS system to accurately process cash and card transactions.

· Prepare espresso beverages and specialty café drinks while maintaining quality, consistency, and efficiency during high-volume service.

· Assemble made-to-order sandwiches according to recipes, portion standards, and food safety guidelines.

· Package pastries, breads, and baked goods for retail display, customer purchases, and online order fulfillment.

· Coordinate expo operations by organizing tickets, fulfilling online orders, running food, washing dishes, and supporting back-of-house workflow.

· Maintain a clean, organized, and food-safe work environment in accordance with health and sanitation standards.

· Collaborate with team members across multiple departments to deliver efficient service and a positive customer experience.

· Served meals, snacks, and beverages in accordance with residents' dietary needs and restrictions.

· Assisted residents in Skilled Nursing and Memory Care units with meal service while providing compassionate, attentive care.

· Accurately took meal and beverage orders to ensure dietary compliance and resident satisfaction.

· Monitored inventory levels and restocked food, beverages, and dining supplies as needed.

· Maintained a clean, sanitary dining and kitchen environment by completing routine cleaning and sanitation tasks.

· Built positive relationships with residents by providing friendly, respectful, and attentive meal service.

· Washed dishes, utensils, cookware, and kitchen equipment in accordance with health and safety standards.

· Collaborated with dietary and nursing staff to deliver efficient meal service and support quality resident care.

· Prepared espresso beverages while maintaining quality, consistency, and efficiency in a fast-paced café environment.

· Greeted customers, answered menu questions, and provided friendly, attentive service from arrival through checkout.

· Took food and beverage orders and ensured accurate, timely service for dine-in guests.

· Served food and beverages, monitored dining areas, and responded promptly to guest requests to ensure an exceptional dining experience.

· Processed cash and credit card transactions accurately using the Upserve POS system.

· Monitored beverage and ingredient inventory and restocked supplies to support uninterrupted service.

· Assisted with opening and closing procedures, including cash handling, workstation setup, cleaning, and end-of-day preparation.

· Trained new employees on café procedures, customer service standards, and POS operations.

· Collaborated with kitchen and front-of-house staff to deliver efficient service during high-volume shifts.

· Maintained a clean, organized, and sanitary dining and beverage preparation area in accordance with health and safety standards.

· Managed appointment scheduling, new client consultations, and online bookings while delivering exceptional customer service.

· Answered phone inquiries from new and existing clients, addressed questions, and coordinated appointments efficiently.

· Communicated with stylists to coordinate schedules, optimize daily operations, and assist in resolving client concerns.

· Processed client check-ins, maintained accurate appointment records, and created a welcoming front desk experience.

· Managed retail inventory by ordering products, restocking displays, and maintaining an organized retail area.

· Maintained a clean, organized reception area, salon workstations, and client lobby.

· Supported daily salon operations by multitasking in a fast-paced environment and collaborating with the salon team.

· Trained new hires on salon procedures and scheduling software using Vagaro.