Chloe Garcia
Baltimore,MD
Summary
Dynamic General Manager with a proven track record at Pollo Campero, excelling in sales strategies and team leadership. Spearheaded initiatives that drove significant business growth while implementing cost reduction measures. Adept at employee training and fostering a collaborative environment, ensuring operational efficiency and high customer satisfaction. Bilingual and proficient in Microsoft Excel.
Experienced with coordinating office operations, ensuring efficiency and compliance with company policies. Utilizes strong organizational skills and effective communication to manage administrative tasks and support team productivity. Knowledge of implementing best practices to enhance workflow and operational efficiency.
Overview
4
4
years of professional experience
Work History
Office Manager
Kamps Pallets
Baltimore, MD
11.2025 - Current
- Managed office operations, ensuring efficient workflow and adherence to company policies.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in payroll processing, verifying accuracy of data entry and employee records.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Updated and maintained employee attendance records.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
General Manager
Pollo Campero
Nottingham, MD
10.2025 - 01.2026
- Directed daily operations to enhance customer satisfaction and operational efficiency.
- Implemented staff training programs to improve service quality and employee performance.
- Analyzed sales data to identify trends, driving strategic decision-making for menu offerings.
- Streamlined inventory management processes to reduce waste and optimize supply chain efficiency.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
General Manager
Pollo Campero
Laurel, MD
10.2024 - 10.2025
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
General Manager
Pollo Campero
Wheaton, MD
01.2023 - 10.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Developed and maintained budgets to ensure financial targets were met consistently.
- Fostered a positive work environment through effective team leadership and conflict resolution strategies.
- Oversaw compliance with health and safety regulations, ensuring a safe dining experience for customers.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Shift Manager
Pollo Campero
Hyattsville, MD
03.2022 - 01.2023
- Acknowledged incoming customers and swiftly fulfilled their requests.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Scheduled shifts and managed labor resources to align with business demands.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Monitored compliance with health and safety regulations, ensuring a safe working environment.
- Promoted a positive work environment through open communication and constructive feedback.
- Excelled in every store position and regularly backed up front-line staff.
Education
High School Diploma -
Laurel High School
Laurel, MDSkills
- Sales strategies
- Inventory management
- Cost reduction
- Performance evaluation
- Problem resolution
- Financial analysis
- Process optimization
- Staff mentoring
- Operational efficiency
- Quality control
- Leadership and team building
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Inventory control
- Verbal and written communication
- Staff training and development
- Administrative skills
- Bilingual
- Proficient in Microsoft Word, Excel & Spreadsheet
- Payroll processing
- Office administration
- Organizational skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager
Kamps Pallets
11.2025 - Current
General Manager
Pollo Campero
10.2025 - 01.2026
General Manager
Pollo Campero
10.2024 - 10.2025
General Manager
Pollo Campero
01.2023 - 10.2024
Shift Manager
Pollo Campero
03.2022 - 01.2023
High School Diploma -
Laurel High School