Chloe Gaston
Dallas,TX
Summary
Friendly and dependable professional with strong customer service and caregiver experience. Proficient. at building positive relationships, resolving issues efficiently, and providing accurate information while following company policies. Known for being reliable, a team player, and open to learning new skills. Possesses basic computer knowledge and seeks a long-term position with a reputable company to grow and continue helping others.
Overview
10
10
years of professional experience
Work History
CSR, Sales
Uhaul moving and storage,
Grand Prairie, Texas
06.2024 - Current
- Maintained up-to-date knowledge of company products and services in order to provide accurate information to customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Listened to customer needs to identify and recommend best products and services.
PCA
American home care solutions
Arlington Texas , TX
02.2022 - 05.2025
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Accompanied clients to doctor's appointments and outings when necessary.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Transported clients from one location to another in an efficient manner.
- Responded to bell or light signal calls to assist patients with needs.
CSR, Sales
Clay Cooley Mitsubishi
Arlington Texas , TX
03.2021 - 02.2022
- Collaborated with other teams such as marketing department in order to coordinate brand awareness initiatives.
- Conducted price negotiations with customers while staying within company guidelines.
- Generated sales leads through cold calling and outbound calls in order to increase revenue growth.
- Processed orders accurately and efficiently according to established procedures and timelines.
- Followed up with customers to ensure their satisfaction with products or services they received.
CNA
Healthforce
Buffalo, New York
01.2015 - 02.2021
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Educated patients on self-care techniques that would help them maintain their independence.
- Documented patient care services by charting in designated areas.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Administered medications under supervision of a licensed nurse.
Education
High School Diploma -
Texas Success Academy
Arlington Texas 06-2010
Skills
- Customer service
- Sales negotiation
- Product knowledge
- Payment processing
- Time management
- Problem solving
- Call center experience
- Complaint handling
- Scheduling
- Negotiation strategies
Languages
English
Professional
Timeline
CSR, Sales
Uhaul moving and storage,
06.2024 - Current
PCA
American home care solutions
02.2022 - 05.2025
CSR, Sales
Clay Cooley Mitsubishi
03.2021 - 02.2022
CNA
Healthforce
01.2015 - 02.2021
High School Diploma -
Texas Success Academy