Chloe Gaston
Eastpointe,MI
Summary
Experienced and dedicated team member with a strong attention to detail. Bringing 5 years of expertise in delivering exceptional customer service, efficiently managing front desks, and providing valuable support to teams. Demonstrated ability to handle multiple tasks simultaneously while maintaining a high level of professionalism and ensuring customer satisfaction. Skilled in effectively communicating with diverse individuals and adept at problem-solving to meet organizational goals.
Overview
5
5
years of professional experience
Work History
Sales Lead Manager
Journeys Shoes
04.2021 - Current
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
- Increased overall sales productivity by identifying bottlenecks in the sales process and implementing targeted solutions.
- Developed a streamlined sales process for improved efficiency and increased customer satisfaction.
- Effectively presented information to customers and responded to questions.
- Analyzed market trends and competitor activities to identify new business opportunities and areas for improvement.
Sales Associate
Journeys
01.2020 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Health Sciences -
Oakland Schools Technical Campuses South East
06.2021
Hazel Park High School
Hazel Park, MI06.2021
Skills
- Customer follow-up
- Verbal and written communication
- Sales team oversight
- Performance Analysis
- Results and closing ratios
- Sales team training
- Staff Management
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling
- Greeting and Seating Clients
Awards
- District Champion for Business management at DECA District conference, 02/2020
- State finalist for Business management at DECA state conference, 03/2020
References
- Jennifer Kelly, Journeys Store Manager, (586) 413-2362
- Jenna Haney, Former Coworker, (586) 943-7918
Timeline
Sales Lead Manager
Journeys Shoes
04.2021 - Current
Sales Associate
Journeys
01.2020 - 04.2021
Health Sciences -
Oakland Schools Technical Campuses South East
Hazel Park High School
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