Chloe Hart
Fort Worth,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medicare Advisor
Chapter
Fort Worth, TX
05.2024 - Current
- Educated clients on their benefits, coverage limits, and rights under the Medicare program, empowering them to make informed decisions about their healthcare needs,
- Managed high volume caseloads while maintaining strict adherence to deadlines and quality standards.
- Provided timely responses to inquiries from clients, healthcare providers, and colleagues regarding Medicare policies and procedures.
- Participated in ongoing professional development opportunities to stay current with industry trends and maintain expertise in the field of Medicare management.
- Provided constructive feedback to peers and management during regular team meetings, fostering an environment of continuous growth and development.
- Handled escalated calls from dissatisfied customers with professionalism and tact, ultimately resolving issues efficiently.
Medicare and Health Insurance Specialist
Farmers Insurance
Benbrook, TX
04.2024 - 05.2024
- Helped current clients with their Medicare Insurance, such as - claims issues, conference calls, rate shopping and plan enrollments
- Adhered to company policies and procedures while representing the organization
- Built relationships with customers through active listening and friendly interactions.
Senior Sales Agent / Sales Coach
Boomer Benefits
Fort Worth, TX
04.2021 - 04.2024
- Identified potential customers, established relationships and completed enrollments, and cross sell other types of Insurance
- Trained junior staff members on best practices for lead generation and qualification techniques
- Generated periodic reports highlighting sales performance metrics such as revenue growth rates or market share gains
- Maintained the top producer role for over three years, while coaching colleagues, creating training programs, and training new hires
- Developed comprehensive knowledge of company products, services, pricing structures and industry trends to effectively meet customer needs.
Plan Enrollment Specialist
Boomer Benefits
Fort Worth, TX
01.2020 - 04.2021
- Created, maintained and updated training for the Plan Enrollment and Customer Service teams
- Completed enrollments on Medicare Prescription Drug Plans, Medicare Advantage Plans and Medicare Supplement Plans
- Compiled data for reports on enrollment trends, demographics and retention rates
- Supported colleagues by providing assistance during peak enrollment periods
- Reviewed applications for accuracy before submitting to appropriate entities for processing.
Client Service Team Representative
Boomer Benefits
Fort Worth, TX
06.2019 - 01.2020
- Established clear expectations for performance levels within the team, holding members accountable for results through ongoing feedback loops.
- Collaborated with cross-functional teams to optimize workflows, resulting in streamlined processes and improved efficiency.
- Advocated for proper resource allocation towards critical projects, ensuring successful completion without compromising other responsibilities.
- Developed strong working relationships with key stakeholders across various departments, promoting collaboration and teamwork throughout the organization.
- Enhanced team productivity by streamlining communication channels and implementing efficient task allocation strategies.
- Championed process improvements that increased operational efficiency within the department while reducing costs.
- Provided exceptional customer service, resolving dealer issues quickly and effectively.
- Delivered outstanding customer service by addressing golfer concerns promptly and professionally.
911 Dispatcher
Westover Hills Police Department
Fort Worth, TX
10.2017 - 06.2019
- Dispatched appropriate resources to respond to emergency situations promptly
- Demonstrated effective problem-solving skills while managing multiple incoming calls
- Continuously updated knowledge base on current policies, procedures, and technology changes
- Managed stressful situations in a calm, composed manner while remaining professional at all times
- Operated a workstation comprised of multiple computer systems, telephone systems, and geographical mapping tools
- Adhered to established protocols and procedures when handling 911 calls
- Assessed crisis situations and determined the best course of action.
Education
Western Hills High School
Fort Worth, TX2016
Skills
- Upselling Techniques
- Objection Handling
- Networking Abilities
- Market Research
- Goal Setting
- Problem Solving
- Active Listening
- Product Knowledge
- Team Leadership
- Relationship Building
- Account Management
- Customer Retention
- Sales coaching
- Performance management
- Motivational skills
- Problem solving
- Organizational skills
- Analytical thinking
- Time management
- Decision making
- Project management
- Multitasking capabilities
- Strategic planning
- Team leadership
- Strong Communication Skills
- Customer service expertise
- Conflict resolution techniques
- In-depth Medicare knowledge
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational Skills
Certification
- Health, Life and Accident Insurance
- Property and Casualty Insurance
References
Cassidy Love: 817-269-2813
Linda Hooker: 817-907-6467
Madison Hart: 682-404-6369
Timeline
Medicare Advisor
Chapter
05.2024 - Current
Medicare and Health Insurance Specialist
Farmers Insurance
04.2024 - 05.2024
Senior Sales Agent / Sales Coach
Boomer Benefits
04.2021 - 04.2024
Plan Enrollment Specialist
Boomer Benefits
01.2020 - 04.2021
Client Service Team Representative
Boomer Benefits
06.2019 - 01.2020
911 Dispatcher
Westover Hills Police Department
10.2017 - 06.2019
Western Hills High School