Knaicare Perry
Oneida,NY
Summary
Healthcare professional prepared for role. Background includes valuable experience in Medicare-related services, ensuring accuracy and efficiency in claims processing. Known for strong team collaboration, adaptability, and achieving results. Possesses key skills in compliance, patient communication, and problem-solving, valued by employers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medicare Advisor
Medicare
Winter Garden, FL
01.2019 - 02.2025
- Educated patients on their benefits, coverage limits, and rights under the Medicare program, empowering them to make informed decisions about their healthcare needs.
Reservation Specialist
Red Roof Inns, Inc.
Dayton, OH
03.2020 - 02.2024
- Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
- Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
- Supported marketing efforts by promoting special offers or packages during the booking process.
Customer Care Representative
Conduent
Indianapolis, IN
09.2017 - 01.2018
- Quote premiums in call center setting
Customer Service Representative
The Tamale Place
Indianapolis, IN
02.2017 - 10.2017
- I am responsible for taking customer orders, partially putting together orders, along with assisting with other functions
Prep Cook
Giant Eagle, Inc.
Carmel, IN
08.2016 - 01.2017
- Prepare meals and meal components for the store as well as catering orders, and Get Go gas stations
Receptionist/Administrative Assistant
Vector Marketing
Indianapolis, IN
05.2016 - 09.2016
- Responsible for directing incoming calls, making outbound calls, set appointments and interviews as well as other clerical duties
Kitchen Manager
Goddard School
Indianapolis, IN
01.2016 - 07.2016
- Oversee the preparation of all meals, sanitation, and assistance when it is needed
- I have been able to completely re-organize and re-strategize how the kitchen system works
- On a day today basis I demonstrate proper communication skills, sanitation skills, effective listening, among other things
Prep Cook
Chipotle
Chantilly, VA
06.2015 - 11.2015
- Prepare fresh vegetables, marinated meats, and etc
- When I worked here I was able to change the way people think and eat about fast food, maintain a great attitude, as well as bring our team together
- Customer Service, speed, communication, and concern
Prep Cook
Bonefish Grill
Fairfax, VA
01.2015 - 04.2015
- Responsible for the preparation of entrée components
- I was the glue that held the team together, and was the one to keep everyone positive
- I was able to create an environment where the workers were able to be themselves, be comfortable, feel confident in their work, and inspire them
- Customer service, mathematics, speed, concern, as well as being thorough
Kitchen Aide
Purple Tie
Pinehurst, NC
06.2014 - 06.2014
- Assisted I the production of meals for professional golfers as well as patrons in a timely manner
- I made many connections to different chefs while working at the US Golf Open and got to experience working under pressure
Cashier
TJX Companies
Manassas, VA
06.2013 - 08.2013
- Each day, I was responsible for providing a speedy checkout, while exercising immaculate customer service
- I made connections with many other sakes associates as well as standing out, due to my willingness to go above and beyond the rest
- Mathematics, Customer Service, Communication Skills
Education
AS - Business Administration
Sinclair Community College
Dayton, OH01.2016
Culinary Arts
Johnson & Wales
Charlotte, NC01.2014
High School Diploma - Diploma
Riverbend High School
Fredericksburg, VA01.2013
Skills
- Strong communication skills
- Claims processing proficiency
- Customer service expertise
- Networking and relationship building
- Conflict resolution techniques
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking ability
- Reliability
- Critical thinking
- Problem-solving abilities
- Effective communication skills
- Microsoft Office (10 years)
Certification
- Customer Service
- April 2013 to April 2017
- Certification in Customer Service
- Life, health, and Accidental Insurance License
- January 2017 to June 2020
- Authorized to sell life, health, and accidental insurance policies
- Non-Resident Health Insurance KY
- November 2017 to June 2020
- Non resident heal insurance license
- Non-Resident Health Insurane License OH
- November 2017 to June 2019
- Non-Resident Health Insurance License WV
- Food handler certificate
- ServSafe
Accomplishments
- I have been able to completely re-organize and re-strategize how the kitchen system works.
- When I worked here I was able to change the way people think and eat about fast food, maintain a great attitude, as well as bring our team together.
- I was the glue that held the team together, and was the one to keep everyone positive. I was able to create an environment where the workers were able to be themselves, be comfortable, feel confident in their work, and inspire them.
- I made many connections to different chefs while working at the US Golf Open and got to experience working under pressure.
- In the time that I was working at Taco Bell, our store sanitation and customer satisfaction scores were increased due to my "Whatever-It-Takes" attitude.
- I made connections with many other sakes associates as well as standing out, due to my willingness to go above and beyond the rest.
- With my team mates along with my help, we were able to bring up the stores district scores.
Affiliations
- DECA Historian
- January 2013 to June 2014
- I was DECA Historian. Assisted in organization of events, sending and responding to email and ecetra.
Timeline
Reservation Specialist
Red Roof Inns, Inc.
03.2020 - 02.2024
Medicare Advisor
Medicare
01.2019 - 02.2025
Customer Care Representative
Conduent
09.2017 - 01.2018
Customer Service Representative
The Tamale Place
02.2017 - 10.2017
Prep Cook
Giant Eagle, Inc.
08.2016 - 01.2017
Receptionist/Administrative Assistant
Vector Marketing
05.2016 - 09.2016
Kitchen Manager
Goddard School
01.2016 - 07.2016
Prep Cook
Chipotle
06.2015 - 11.2015
Prep Cook
Bonefish Grill
01.2015 - 04.2015
Kitchen Aide
Purple Tie
06.2014 - 06.2014
Cashier
TJX Companies
06.2013 - 08.2013
Culinary Arts
Johnson & Wales
High School Diploma - Diploma
Riverbend High School
AS - Business Administration
Sinclair Community College