Timothy Trantham
Tampa,FL
Summary
Dynamic Medicare Advisor with extensive experience at excelling in customer service. Proven ability to enhance client satisfaction through effective communication and in-depth Medicare knowledge. Skilled in navigating complex regulations, resulting in streamlined enrollment processes and improved workflow efficiency. Committed to delivering tailored solutions that meet diverse client needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medicare Advisor
Salelytics
07.2025 - Current
- Provided support to customers regarding Medicare plans, addressing inquiries, and clarifying coverage options.
- Conducted research on Medicare policies and updates, enhancing team knowledge and service delivery.
- Coordinated documentation for enrollment processes, improving workflow efficiency and reducing errors.
Remote Medicare Benefit Advisor
Ask Consulting / Alight Health Solutions
08.2024 - 04.2025
- Provided expert guidance on benefits options to clients, enhancing understanding and decision-making.
- Assisted clients in navigating enrollment processes for health plans, ensuring compliance with regulations.
- Collaborated with cross-functional teams to streamline benefits administration and improve service delivery.
- Analyzed client needs and tailored benefits solutions, increasing satisfaction and retention rates.
Health Insurance Advisor
American Health MarketPlace
04.2024 - 05.2024
- Advised clients on suitable health insurance plans based on individual needs and eligibility.
- Conducted thorough policy reviews to ensure compliance with industry regulations.
- Assisted in processing applications and claims efficiently to enhance customer satisfaction.
- Educated clients about coverage options, benefits, and limitations of various policies.
Medicare Advisor Remote
Everise Employment Agency
07.2023 - 01.2024
- Assisted in developing personalized health plans based on individual client needs.
- Assisted individuals, families and small businesses with acquiring health, vision, life and dental insurance.
- Helped members navigate enrollment process and choose appropriate options.
Customer Service Representative
Macy's
04.2023 - 06.2023
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems to maintain operational efficiency.
Remote ACA Health Insurance Agent
Alliance and Associates
08.2021 - 06.2022
- Educated clients on health insurance options and benefits, facilitating informed decision-making.
- Evaluated client needs to recommend tailored insurance plans, enhancing customer satisfaction.
- Processed policy applications and renewals accurately, ensuring compliance with regulations.
- Conducted follow-up communications to address inquiries and resolve issues promptly.
Remote Customer Service Agent
Wipro, Limited
11.2020 - 04.2021
- Resolved customer inquiries through effective communication and product knowledge.
- Managed high-volume calls while maintaining service excellence and efficiency.
- Collaborated with team members to streamline support processes and enhance customer satisfaction.
- Utilized CRM software to track customer interactions and follow up on unresolved issues.
Customer Service Representative
Connect Your Care
11.2019 - 03.2020
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Billing Agent
Charter Communications
06.2018 - 04.2019
- Updated accounts with latest personal details and payment information.
- Cultivated strong relationships with customers, promoting trust through clear communication about billing matters.
- Answered phone calls and provided friendly, knowledgeable service regarding available products.
Generalist
The Bartech Group Inc.
03.2015 - 04.2018
- Managed documentation and reporting, ensuring accuracy and compliance with company standards.
- Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
- Collected, arranged, and input information into database system.
Proof Operator
Regions Bank
11.2007 - 10.2012
- Operated advanced proofing equipment to ensure accuracy in data processing
- Identified discrepancies in transactions, initiating corrective actions promptly.
- Handled large volumes of financial transactions, consistently exceeding performance expectations.
- Reconciled account balances accurately by comparing original documents against processed transaction reports.
- Processed financial transactions of deposits, payments, checks, and withdrawals by encoding numerical data.
Education
Associate of Science - Business
Hillsborough Community College
Tampa, FL05-2015
Skills
- Strong communication skills
- Claims processing proficiency
- Customer service expertise
- Networking and relationship building
- Medical terminology
- Healthcare industry experience
- In-depth medicare knowledge
- CMS guidelines
- Customer service
- Effective communication skills
Certification
2-15 Health Insurance License
Timeline
Medicare Advisor
Salelytics
07.2025 - Current
Remote Medicare Benefit Advisor
Ask Consulting / Alight Health Solutions
08.2024 - 04.2025
Health Insurance Advisor
American Health MarketPlace
04.2024 - 05.2024
Medicare Advisor Remote
Everise Employment Agency
07.2023 - 01.2024
Customer Service Representative
Macy's
04.2023 - 06.2023
Remote ACA Health Insurance Agent
Alliance and Associates
08.2021 - 06.2022
Remote Customer Service Agent
Wipro, Limited
11.2020 - 04.2021
Customer Service Representative
Connect Your Care
11.2019 - 03.2020
Billing Agent
Charter Communications
06.2018 - 04.2019
Generalist
The Bartech Group Inc.
03.2015 - 04.2018
Proof Operator
Regions Bank
11.2007 - 10.2012
Associate of Science - Business
Hillsborough Community College