Simon Giacosa
Science Hill,KY
Summary
Driven Medicare Advisor with expertise in promoting insurance options, determining clients' needs and detecting potential clients. In-depth knowledge of claims processing, database management and correspondence. Outstanding analytical, interpersonal and organizational skills. Dedicated to expediently resolving insurance issues and exceeding client expectations.
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
5
5
years of professional experience
Work History
Medicare Advisor
WellCare
07.2023 - 01.2026
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases (Salesforce, ZOHO, ZenDesk, etc.) and cold calling.
- Developed sales strategies to increase sales of insurance policies.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Monitored changes in health insurance laws and regulations to verify continuous compliance.
Billing Specialist
MAPFRE Insurance
01.2021 - 04.2023
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Worked with multiple departments to check proper billing information.
- Investigated and resolved accounting, service and delivery concerns.
- Sought ways to improve processes and services provided.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor of Science - Business Management
Florida State College At Jacksonville
Jacksonville, FL05-2023
Associate of Science - Aviation Management
Florida State College At Jacksonville
Jacksonville, FL05-2021
Skills
- Regulatory compliance
- Data analysis
- Networking and relationship building
- Conflict resolution techniques
- Negotiation tactics
- Community outreach
- Business operations support
- Fiscal reporting
- Statement processing
- Payment posting
- B2B sales and customer service
- CMS guidelines
- Professional demeanor
- Client management
- Coaching and mentoring
- Salesforce management
- Business presentation
Websites
Accomplishments
land and home owner
Private Pilots License
Air Traffic Controller License
Health insurance license in GA, KY, MO and PA.
HIPAA Certified
Timeline
Medicare Advisor
WellCare
07.2023 - 01.2026
Billing Specialist
MAPFRE Insurance
01.2021 - 04.2023
Bachelor of Science - Business Management
Florida State College At Jacksonville
Associate of Science - Aviation Management
Florida State College At Jacksonville