ELIZABETH JAMISON
Morganton,NC
Summary
Attentive listener identifying client needs and presenting targeted solutions. Substantial contributor to client base numbers delivering superior service, retaining customers and generating referrals. Skilled team player with strong background in customer care environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Motivated and friendly worker with a flexible schedule and willing to work weekends. Reliable team member accustomed to taking on challenging tasks.
Expertise in risk assessment, policy analysis, and customer service. Strong focus on team collaboration and adaptability to changing needs, ensuring consistent achievement of results. Skilled in building lasting client relationships, navigating complex insurance products, and delivering tailored advice.
Overview
6
6
years of professional experience
Work History
Medicare Insurance Advisor
GoHealth, LLC
02.2021 - 05.2024
- Advise the elderly and people with specific disabilities to understand how the Medicare system operates so they understand how the system is supposed to work for them
- Processed policy renewals and maintained account records with updates and changes
- Interviewed prospective clients and evaluated data regarding financial resources and needs
- Delivered high level of service and support to each client
- Calculated premiums and set up clients with automated payment options for discounts
Health Insurance Advisor
GoHealth, LLC
08.2020 - 02.2021
- Listened actively to prospective client needs and developed best health insurance solution to fit needs
- Connected and empathized with people to foster trust and helped clients find answers to insurance challenges
- Delivered clear and complete quotations and pricing to new prospects and closed sales
- Translated complex insurance terms into easy-to-understand wording
- Assisted clients in completing insurance applications
Customer Care Cashier
Rushco, Inc
02.2020 - 08.2020
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Accepted checks, debit and credit cards, and gift certificates in line with company policy
- Processed cash register transactions on POS and provided correct change
- Kept up high pace to minimize customer wait times at checkout
- Balanced cash drawers at shift beginning and end
- Adhered to cash handling policies and procedures
Health Insurance Advisor
GoHealth, LLC, Aerotek
09.2019 - 12.2019
- Assist clients in choosing appropriate and adequate health insurance coverage
- Listened actively to prospective client needs and developed best health insurance solution to fit needs
- Connected and empathized with people to foster trust and helped clients find answers to insurance challenges
- Delivered clear and complete quotations and pricing to new prospects and closed sales
- Assisted clients in completing insurance applications
Drafter
QC Data, Express Professionals
08.2018 - 09.2019
- Created and prepared construction plans for review and approval by city and county review boards
- Resolved customers' questions by smoothly handling technical concerns
- Created technical schematics and blueprints for construction of structures and products
- Prepared engineering drawings on EWO to establish complete and accurate data
- Verified engineers' design calculations to maximize design quality
Customer Care Cashier
Rushco, Inc
03.2018 - 08.2018
- Processed cash register transactions on POS and provided correct change
- Accepted checks, debit and credit cards, and gift certificates in line with company policy
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Paid attention to surroundings to best serve customers and prevent shrink
- Kept up high pace to minimize customer wait times at checkout
- Adhered to cash handling policies and procedures
- Resolved conflicts with customers and looked for opportunities to improve satisfaction
- Balanced cash drawers at shift beginning and end
- Cleaned and sanitized checkouts and other high-touch surfaces
Education
Bachelor of Arts - Psychology
Ashford University
Clinton, IA02.2012
Bachelor of Science - Accounting
Gardner-Webb University
Boiling Springs, NC08.2001
Skills
- Data Analysis
- Client Evaluation
- Client Follow-Up
- Customer Engagement Strategies
- Client Support
- Lead development
- Risk Reduction Strategies
- Customer Relationship Management
- Regulatory compliance
- Account management
Timeline
Medicare Insurance Advisor
GoHealth, LLC
02.2021 - 05.2024
Health Insurance Advisor
GoHealth, LLC
08.2020 - 02.2021
Customer Care Cashier
Rushco, Inc
02.2020 - 08.2020
Health Insurance Advisor
GoHealth, LLC, Aerotek
09.2019 - 12.2019
Drafter
QC Data, Express Professionals
08.2018 - 09.2019
Customer Care Cashier
Rushco, Inc
03.2018 - 08.2018
Bachelor of Science - Accounting
Gardner-Webb University
Bachelor of Arts - Psychology
Ashford University
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