Chloe Hathaway

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

I, along with other workers, would unload semi-trucks full of equipment to build stainless steel kitchens for companies, as well as install their hood systems. We traveled to different states through the Northeast and southern part of the United States.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.