CHLOE HEAD
Mableton,US
Summary
Detail-oriented and highly organized Dental Insurance Coordinator and Billing Specialist with 7 years of experience in dental billing, insurance verification, and patient account management. Proficient in handling insurance claims, appeals, and reimbursements to optimize revenue cycles and ensure seamless patient experiences. Adept at working with major insurance providers, explaining benefits to patients, and maintaining compliance with industry regulations. Strong communication and problem-solving skills, dedicated to delivering exceptional customer service and supporting dental practices with accuracy and efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
Insight Dental
11.2023 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
Insurance Coordinator
Insight Dental
06.2020 - Current
- Laid out potential payment plans for patients
- Explained treatment choices to patients and helped determine best options
- Educated patients on dental benefits and coordinated proper payment with insurance companies
- Managed secretarial duties, including researching billing issues
- Scheduling appointments and verifying insurance coverage
- Greeting and checking in patients accordingly
- Answered phone in timely manner to properly schedule the patients needs
Treatment Coordinator/Front Desk
Dental Care Alliance LLC.
06.2019 - 05.2020
- Complied with OSHA and Dental Care Alliance safety policies and standards
- Assisted doctors and hygienists during procedures
- Expose and develop x-ray film
- Record and review patient medical histories
- Maintain dental equipment and sharpen and sterilize dental instruments
- Maintain patient recall system
Dental Hygiene Assistant
Dental Care Alliance LLC.
07.2015 - 06.2019
Education
Certificate - Dental Assisting
Dental Careers Institute
Atlanta, GA06.2015
High School Diploma -
Cumberland Christian Academy
Marietta, GA05.2010
Skills
- Customer Service
- Treatment Plan
- Presentation
- Scheduling
- Problem Solving
- Insurance Verification
- Collections
- Knowledge of Dental Technology
- Communication Skills
- Office management
- Customer relations
- Payroll processing
- Employee training
Certification
- Certificate in Dental Assisting
- Dental radiography
Timeline
Office Manager
Insight Dental
11.2023 - Current
Insurance Coordinator
Insight Dental
06.2020 - Current
Treatment Coordinator/Front Desk
Dental Care Alliance LLC.
06.2019 - 05.2020
Dental Hygiene Assistant
Dental Care Alliance LLC.
07.2015 - 06.2019
High School Diploma -
Cumberland Christian Academy
Certificate - Dental Assisting
Dental Careers Institute
Similar Profiles
Yesenia BarnettYesenia Barnett
Dental Assistant at Insight Dental GroupDental Assistant at Insight Dental Group
Anna LiakhAnna Liakh
Oral and Maxillofacial Radiologist at Insight Dental Radiology (Owner)Oral and Maxillofacial Radiologist at Insight Dental Radiology (Owner)
KENDRA FUJIMOTOKENDRA FUJIMOTO
Billing Specialist at Smiles Dental HQ LLCBilling Specialist at Smiles Dental HQ LLC