Chloe Jenkins
Moulton,AL
Summary
Results-driven professional with extensive experience in billing, data analytics, and customer service. Adept at managing high-volume invoicing, ensuring accuracy, and optimizing billing processes to improve financial operations. Strong analytical skills in data interpretation, reporting, and trend analysis, with a proven ability to transform complex data sets into actionable insights. Skilled in using advanced tools and software to enhance operational efficiency, reduce errors, and support decision-making. Experienced in providing excellent customer service, addressing inquiries, resolving issues, and maintaining positive client relationships. Committed to delivering high-quality results, streamlining processes, and meeting organizational goals.
Overview
7
7
years of professional experience
Work History
Billing Representative
Decatur Utilities
Decatur, AL
05.2024 - Current
- I was responsible for processing, reviewing, and posting utility billing cycles, ensuring timely and accurate billing for all customers
- I analyzed meter reading variances to identify potential discrepancies and audited exception reports to maintain accuracy
- Additionally, I generated data-driven reports to audit customer account discrepancies and changes, effectively identifying key findings and reporting them to resolve issues promptly
- This attention to detail helped improve billing accuracy and customer satisfaction
Receptionist
Decatur Utilities
Decatur, AL
11.2022 - 05.2024
- I provided comprehensive customer service by managing incoming phone calls, emails, and mail to ensure timely responses and resolutions
- I also organized files to maintain efficient record-keeping and assisted with clerical tasks to support daily operations
- Additionally, I handled banking and billing information, ensuring updates were accurate and processed in a timely manner
- This role allowed me to streamline communication and contribute to the smooth running of office procedures
Office Assistant/Receptionist
MB Electric
Decatur, AL
08.2022 - 10.2022
- I provided comprehensive accounting and billing support by assisting with invoicing, payment processing, and account reconciliation
- I also handled reception duties, offering excellent customer service by answering inquiries and directing calls
- Additionally, I managed data entry and organization, ensuring that information was accurate and up to date
- I maintained an efficient filing system, organizing both physical and digital files to streamline access and ensure compliance with company procedures
Summer Hire program - Lab support/Office Assistant/Clerical staff
Daikin America
Decatur, AL
06.2018 - 07.2019
- I provided lab analysis and inventory management support by ensuring accurate tracking of supplies, maintaining inventory levels, and assisting in the analysis of lab data to support operational efficiency
- I also offered comprehensive administrative support, handling various tasks to ensure smooth office operations, including scheduling, document preparation, and communication management
- This combination of responsibilities allowed me to contribute to both the technical and administrative aspects of the organization
Education
Bachelor of Science - Marketing and Analytics
Athens State University
Athens, Alabama01.2025
Associates of Applied Science - Salon and Spa Management
Northwest Shoals Community College
Muscle Shoals, Alabama05.2022
Short-term Certificate - Focus in Business
Calhoun Community College
Tanner, Alabama05.2020
Blue Mountain College
Blue Mountain, Mississippi05.2019
High School Diploma - Magna Cum Laude
East Lawrence High School
Trinity, Alabama05.2018
Skills
- Conflict Resolution
- Communication
- Software Proficiency
- Time Management
- Adaptability
- Interpersonal Skills
- Data Storage and Retrieval (QuickBooks Intuit)
- Data Analysis
- Process Optimization
- Google Analytics Certified
Timeline
Billing Representative
Decatur Utilities
05.2024 - Current
Receptionist
Decatur Utilities
11.2022 - 05.2024
Office Assistant/Receptionist
MB Electric
08.2022 - 10.2022
Summer Hire program - Lab support/Office Assistant/Clerical staff
Daikin America
06.2018 - 07.2019
Bachelor of Science - Marketing and Analytics
Athens State University
Associates of Applied Science - Salon and Spa Management
Northwest Shoals Community College
Short-term Certificate - Focus in Business
Calhoun Community College
Blue Mountain College
High School Diploma - Magna Cum Laude
East Lawrence High School