Chloe Jones
Mico
Summary
Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations, and sales abilities.
Overview
5
5
years of professional experience
Work History
Fulfillment Associate
Amazon
10.2025 - Current
- Followed safety protocols to minimize workplace accidents.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
CASHIER
Golden Chick
02.2025 - 04.2025
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Developed strong customer service skills by providing efficient and accurate service.
- Cross-trained colleagues on proper use of POS systems for efficient checkout times.
CASHIER/SHIFT LEAD
Gelato Smoke Shop
08.2024 - 12.2024
- Provided exceptional customer service by assisting customers with product selection, leading to a 15% increase in repeat business.
- Handled all cash and card transactions with 100% accuracy, processing over 20 transactions per shift and ensuring no discrepancies.
- Managed store opening and closing procedures, including daily sales reconciliation and preparation for the next shift, contributing to zero operational delays.
- Ensured the store environment was clean and sanitized by sweeping, mopping, and disinfecting all surfaces, maintaining 100% compliance with health and safety regulations.
- Proactively restocked merchandise and maintained product displays, optimizing store layout and improving customer shopping experience.
SERVER
Applebee's
08.2022 - 11.2023
- Consistently delivered 98% customer satisfaction by ensuring accurate and timely service, creating a welcoming environment, and addressing customer concerns professionally.
- Handled up to 50 customer transactions per shift, maintaining 100% accuracy in cash and card handling while closing checks and generating daily financial reports.
- Increased upsell rates by 15% by advising customers on popular menu items, contributing to higher revenue per table.
CASHIER
Bush’s Chicken
06.2021 - 06.2022
- Processed cash and credit card transactions with 100% accuracy, ensuring no discrepancies or register errors over the course of daily operations.
- Delivered excellent customer service, resolving complaints and answering inquiries, resulting in a 15% increase in customer satisfaction.
- Maintained a clean, organized, and efficient work area, consistently restocking supplies and ensuring all supplies were correctly labeled, contributing to a 10% reduction in stock misplacement.
Education
AA - Education
Northwest Vista College
San Antonio, TX12-2027
High School Diploma - undefined
Harlan High School
San Antonio, TX06.2023
Skills
- Customer Service
- Team Collaboration
- Communication
- Attention to Detail
- Data entry
- Computer proficiency
- Order processing
- Product tagging
- Product labeling
- Loading and unloading
- Barcode scanning
Timeline
Fulfillment Associate
Amazon
10.2025 - Current
CASHIER
Golden Chick
02.2025 - 04.2025
CASHIER/SHIFT LEAD
Gelato Smoke Shop
08.2024 - 12.2024
SERVER
Applebee's
08.2022 - 11.2023
CASHIER
Bush’s Chicken
06.2021 - 06.2022
High School Diploma - undefined
Harlan High School
AA - Education
Northwest Vista College