Chloe Keltz
South Bend,IN
Summary
Dedicated undergraduate student enrolled at Indiana University South Bend. My major is elementary education with a concentration of special education. I am an aspiring educator, committed to creating motivational and collaborative learning environments that encourage social and emotional growth. Strategic in blending multitasking and organizational skills thorough past jobs and educational background. Works well with children, parents, colleagues, and supervisors. Serves as a role model by using growth mindset to develop young minds and inspire love of learning.
Overview
7
7
years of professional experience
Work History
Server / Bartender
Hacienda
South Bend , IN
08.2020 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Cashier
Pay'n Pakit
South Bend, IN
04.2020 - 07.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Hostess
Red Lobster
Mishawaka, IN
01.2017 - 05.2020
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Demonstrated strong interpersonal skills when interacting with customers.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Verified reservations and wait times with customers.
- Assisted in preparing the restaurant for opening and closing shifts
- Assisted servers in bussing tables when needed during busy periods.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Server
Perkins Family Restaurant
South Bend, IN
11.2018 - 06.2019
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
High School Diploma -
Clay High School
South Bend IN06.2019
Skills
- Collaboration
- Effective Listening
- Communication
- Organization
- Patience
- Critical Thinking
- Adaptability
- Goal Setting
- Multi-tasking
References
References available upon request.
Timeline
Server / Bartender
Hacienda
08.2020 - Current
Cashier
Pay'n Pakit
04.2020 - 07.2020
Server
Perkins Family Restaurant
11.2018 - 06.2019
Hostess
Red Lobster
01.2017 - 05.2020
High School Diploma -
Clay High School
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