Chloe LaGrant
Kingston
Summary
Enthusiastic Head Hostess recognized for excellent guest service and adaptability. Skilled in training staff and managing high-pressure situations to ensure optimal guest satisfaction. Committed to fostering a welcoming environment for all diners.
Overview
2
2
years of professional experience
Work History
Head Hostess
Hardwick Crossing Country Club
Hardwick
08.2023 - Current
- Greeted and welcomed guests to ensure a positive dining experience.
- Managed reservations and seating arrangements for optimal guest flow.
- Coordinated with kitchen staff to communicate special requests and dietary needs.
- Trained and supervised junior hostesses on service protocols and customer interaction.
- Maintained cleanliness and organization of the host stand and dining area.
- Assisted in resolving guest complaints with professionalism and courtesy.
- Monitored wait times and provided updates to guests during peak hours.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Trained new staff on proper hosting procedures and policies.
- Assisted with seating arrangements for large groups and special occasions.
- Answered telephone to provide dining information and take reservations.
Education
High School Diploma -
Ware Jr. Sr. High School
Ware, MA06-2025
Skills
- Customer service
- Team coordination
- Conflict resolution
- Reservation management
- Event planning
- Staff training
- Communication skills
- Time management
- Attention to detail
Affiliations
- Participated in National Honors Society for my high school.
- Participated in National Art Honors Society for my high school.
- Participated in National Spanish Honors Society for my high school.
- Volunteered for Salvation Army to help raise money for the less fortunate.
References
References available upon request.
Timeline
Head Hostess
Hardwick Crossing Country Club
08.2023 - Current
High School Diploma -
Ware Jr. Sr. High School
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