Chloe Lawver
Ponca City,OK
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Medical Assistant
SCK Health The Ark City Clinic
01.2024 - 04.2024
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Waitress
Native Lights Casino
09.2022 - 08.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waitress
Seven Clans First Council Casino
10.2021 - 08.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Carhop
Sonic
08.2021 - 09.2021
- Answered guest questions and promoted special products.
- Balanced orders on trays weighing over 5 lbs and delivered them to cars.
- Assisted customers in choosing menu items by providing food complementing information.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
Team Leader
Schlotzsky's Deli
05.2020 - 07.2021
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Phlebotomy
Pioneer Technology Center
Ponca City, OK11.2023
Associate of Science - Microbiology
Cowley County Community College And Area Vocational-Technical School
Arkansas City, KS05.2023
Skills
- Accurate Money Handling
- Assist Customers
- Process Payments
- Dining Customer Service
- Adaptable and Flexible
- HIPAA Compliance
- Phlebotomy
- Customer Service
Timeline
Medical Assistant
SCK Health The Ark City Clinic
01.2024 - 04.2024
Waitress
Native Lights Casino
09.2022 - 08.2023
Waitress
Seven Clans First Council Casino
10.2021 - 08.2022
Carhop
Sonic
08.2021 - 09.2021
Team Leader
Schlotzsky's Deli
05.2020 - 07.2021
Phlebotomy
Pioneer Technology Center
Associate of Science - Microbiology
Cowley County Community College And Area Vocational-Technical School
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