Chloe Luna
Pahrump,NV
Summary
Dynamic professional with experience in team leadership and emergency response within detention and healthcare settings. Skilled in staff training, time management, and customer service, consistently ensuring operational efficiency and safety throughout all responsibilities.
Overview
11
11
years of professional experience
Work History
Detention Officer
Core Civic
Pahrump, NV
12.2024 - Current
- Monitored inmate activities to ensure safety and compliance with facility regulations.
- Conducted regular inspections of detention areas to maintain security and order.
- Assisted in processing new inmates, including intake assessments and orientation procedures.
- Responded promptly to incidents, utilizing de-escalation techniques to manage conflicts.
- Trained new staff on facility protocols and emergency procedures to enhance team effectiveness.
- Responded promptly to emergency situations and provided medical aid.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
Certified Medical Assistant
Serenity Mental Health
Pahrump, NV
04.2023 - 12.2024
- Conducted patient assessments and coordinated care plans in collaboration with healthcare providers.
- Implemented process improvements that enhanced efficiency in patient intake and documentation procedures.
- Ensured compliance with regulatory standards and best practices in all aspects of patient care management.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Property and Casualty Agent
Advance Insurance & Benefits
Pahrump, NV
01.2022 - 04.2023
- Analyzed client needs to recommend appropriate property and casualty insurance solutions.
- Developed comprehensive insurance quotes utilizing industry-standard software tools.
- Educated clients on policy options, coverage details, and claims processes to enhance understanding.
- Collaborated with underwriters to ensure accurate risk assessment and policy issuance.
- Conducted regular policy reviews to identify opportunities for coverage improvements and cost savings.
- Developed strong relationships with clients, resulting in referrals and new business opportunities.
- Consistently met or exceeded sales targets through proactive outreach and effective networking strategies.
Front Desk Float
Silver State Health Services
Pahrump, NV
07.2021 - 01.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment
- Maintained organized patient files and managed confidential medical records in compliance with HIPAA regulations.
- Assisted in training new staff on front desk procedures and operational protocols for efficiency.
- Responded to patient inquiries regarding services, appointments, and billing with professionalism and accuracy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Proven ability to learn quickly and adapt to new situations.
- Managed patient check-in and appointment scheduling using electronic health record systems.
- Coordinated communication between patients and healthcare providers to ensure seamless service delivery.
General Manager
Taco Bell
Pahrump, NV
09.2015 - 05.2021
- Streamlined operational processes to enhance service efficiency and customer satisfaction.
- Led team training initiatives, improving staff performance and reducing turnover rates.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Conducted regular performance evaluations, fostering a culture of continuous improvement among staff.
- Oversaw budget management, ensuring financial targets were met through effective cost control measures.
- Analyzed sales data to identify trends, informing decision-making for menu offerings and promotions.
Education
High School Diploma -
Pahrump Valley High School
Pahrump, NVSkills
- Patience and tolerance
- Emergency response
- Behavioral observation
- Physical restraint
- Body and cell searches
- De-escalation techniques
- Key control
- Inmate supervision
- Headcounts
- Security procedures
- Customer service
- Team leadership
- Time management
- Staff training and development
Timeline
Detention Officer
Core Civic
12.2024 - Current
Certified Medical Assistant
Serenity Mental Health
04.2023 - 12.2024
Property and Casualty Agent
Advance Insurance & Benefits
01.2022 - 04.2023
Front Desk Float
Silver State Health Services
07.2021 - 01.2022
General Manager
Taco Bell
09.2015 - 05.2021
High School Diploma -
Pahrump Valley High School