Chloe Marks
League City,TX
Summary
Adept at operating in high-volume, competitive office settings. Excellent sales and service strengths, as well as in-depth understanding of account management, transaction processing and recordkeeping requirements.
Overview
2
2
years of post-secondary education
17
17
years of professional experience
Work History
Branch Manager
First Horizon
Deer Park, USA
01.2017 - Current
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Led branch operations to ensure compliance with company policies and regulations.
- Managed staff scheduling and performance evaluations to optimize team efficiency.
- Developed and implemented training programs for new employees and ongoing staff development.
- Oversaw customer service initiatives to enhance client satisfaction and retention.
- Coordinated marketing strategies to promote branch services within the community.
- Fostered relationships with local businesses to strengthen community engagement efforts.
- Conducted regular performance reviews for all employees in the branch.
Assistant Branch Manager
Moody Bank
Galveston, USA
05.2012 - 01.2017
- Directed operational aspects including distribution, customer service, human resources, administration, and sales to ensure seamless branch functionality.
- Develop Forecasts, financial objectives and business plans
- Developed forecasts, financial objectives, and business plans to align with branch goals and market conditions.
- Achieved operational goals through strategic planning and execution.
- Managed budget and allocated funds to support branch initiatives and operational needs.
Relationship Banker
Jp Morgan Chase & Co
Friendswood, USA
05.2009 - 04.2012
- Managed multiple client objectives to ensure comprehensive service delivery
- Cultivated insights into customer needs and expectations to tailor banking solutions
- To bring all of the client's banking business to bank
- Facilitated transfer of client's banking accounts to bank
- Compiled monthly summaries to assess client engagement and determine follow-up strategies
Education
Associate of Applied Science -
San Jacinto College
Pasadena, TX 01.2017 - 05.2019
Skills
- Customer service-oriented
- Persuasive communication style
- Team building
- Financial processes understanding
- Employee motivation
- Creative thinking
- Performance evaluation
- Marketing strategy
- Sales forecasting
Timeline
Associate of Applied Science -
San Jacinto College
01.2017 - 05.2019
Branch Manager
First Horizon
01.2017 - Current
Assistant Branch Manager
Moody Bank
05.2012 - 01.2017
Relationship Banker
Jp Morgan Chase & Co
05.2009 - 04.2012