Dynamic customer service professional dedicated to understanding and fulfilling our clients needs with empathy, compassion, and enthusiasm. Proven ability to build strong relationships, enhance customer satisfaction, and drive repeat business through effective communication, and problem-solving skills. Aiming to leverage expertise in customer engagement to contribute positively to team goals.
Overview
4
4
years of professional experience
Work History
Teller
St. Landry Bank and Trust
Opelousas, LA
05.2022 - 10.2024
Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Maintained accurate records of all transactions and customer interactions.
Responsible for daily management of extensive cash transactions, ensuring drawer balance.
Built and maintained client relationships through quality, personalized interactions.
Identified fraudulent activity or suspicious behavior
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Managed inventory and supplies to ensure materials were available when needed.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Server
Cafe Evangeline
Ville Platte, LA
08.2021 - 05.2022
Worked effectively in team environments to make the workplace more productive.
Completed day-to-day duties accurately and efficiently to help our shift flow better.
Managed inventory and supplies to ensure materials were available when needed.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cultivated relationships with colleagues and customers to enhance communication.
Cashier
Teet's Grocery
Ville Platte, LA
02.2021 - 08.2021
Helped customers find specific products, answered questions, and offered product advice.
Maintained current knowledge of store promotions to highlight sales to customers.
Counted and balanced cashier drawers.
Maintained the cleanliness of the store, including the checkout area, restrooms, coffee station, and organized the aisles.
Provided excellent customer service by greeting each customer, while promoting loyalty programs to increase sales potential.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.