Chloe Montanez
New Braunfels,TX
Summary
Professional hospitality worker with strong work ethic, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Inferno's Woodfire Pizza
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Bartender
Inferno's Woodfire Pizza
05.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Head Hostess
Krause's Cafe
09.2021 - 05.2023
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Kitchen Prep Cook
Silver Spoons Catering Inc
10.2020 - 05.2021
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
- Contributed to a positive team environment through effective communication and collaboration with staff members.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
Education
High School Diploma -
New Braunfels High School
New Braunfels, TX05-2024
No Degree - Bachelor of Science And Nursing
Texas State University
San Marcos, TX05-2028
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Food safety practices
- Multitasking and organization
- Liquor, wine, and food service
- Point of sale (POS) system operations
- Team player
- Reliable and responsible
- Team leadership
- Excellent communication
Certification
- CPR Certified
Timeline
Server
Inferno's Woodfire Pizza
05.2023 - Current
Bartender
Inferno's Woodfire Pizza
05.2023 - Current
Head Hostess
Krause's Cafe
09.2021 - 05.2023
Kitchen Prep Cook
Silver Spoons Catering Inc
10.2020 - 05.2021
High School Diploma -
New Braunfels High School
No Degree - Bachelor of Science And Nursing
Texas State University
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