Chloe Paternoster
Lake Worth,FL
Summary
Dynamic Case Manager at Veritas Home Care with proven expertise in care coordination and problem-solving. Enhanced client satisfaction through effective communication and meticulous case documentation. Skilled in adapting strategies to meet evolving client needs, ensuring compliance and confidentiality while empowering clients with knowledge of available services.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Manager
Veritas Home Care
Boynton Beach, FL
04.2021 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- United Health Care authorizations
- Scheduling all skilled care
Administrator Assistant
Discovery at Home
09.2020 - 04.2021
- Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
- Managed confidential information with discretion, ensuring the privacy of sensitive documents.
- Managed incoming mail and correspondence, distributing items as necessary while maintaining confidentiality of sensitive materials.
- Maintained a professional office environment, ensuring cleanliness and proper organization of supplies.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Screened phone calls to take messages and route calls to appropriate personnel.
- Improved team collaboration by managing schedules and coordinating meetings for staff members.
- Reduced errors in documentation through meticulous proofreading before submitting reports or other written materials.
Cashier
Publix
Boynton Beach, FL
02.2019 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Associate In Arts -
Palm Beach State College
Lake Worth, FLRegistered Nurse
Academy For Nursing And Health Occupations
West Palm Beach, FLSkills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Documentation and reporting
- Care coordination
- Critical thinking
Certification
BLS
Timeline
Case Manager
Veritas Home Care
04.2021 - Current
Administrator Assistant
Discovery at Home
09.2020 - 04.2021
Cashier
Publix
02.2019 - 04.2021
Associate In Arts -
Palm Beach State College
Registered Nurse
Academy For Nursing And Health Occupations