Chloe Reynolds
Las Vegas
Summary
Dynamic server, excelling in exceptional customer service and upselling techniques. Skilled in wine and bottle service, I enhanced guest experiences and boosted sales through personalized recommendations. Adept at managing high-volume dining environments while ensuring guest satisfaction and team coordination.
Overview
7
7
years of professional experience
Work History
Server
Fontainebleau
11.2023 - Current
- Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
- Delivered drinks and bottle service to guests, ensuring satisfaction and maintaining high service standards.
- Assisted in menu knowledge and food pairings to enhance dining experiences.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
Server
La Cave
05.2019 - 11.2023
- Delivered exceptional customer service by promptly addressing guest inquiries and needs.
- Managed food and beverage orders using point-of-sale systems to ensure accurate processing.
- Checked on guests throughout meal to attend to needs and provide great service.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Delivered personal wine recommendations.
Server
Crush
10.2021 - 09.2023
- Delivered exceptional customer service in high-volume dining environment.
- Trained new servers on restaurant policies, procedures, and service standards.
- Developed and implemented strategies for upselling menu items, increasing revenue opportunities.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Education
Esthetician -
Avalon Institute
Las Vegas, NV03-2022
High School Diploma -
Sierra Vista
Las Vegas, NV05-2018
Skills
- Exceptional customer service
- Suggestive selling
- Wine and bottle service
- Upselling techniques
- High volume dining
- Hospitality service expertise
Timeline
Server
Fontainebleau
11.2023 - Current
Server
Crush
10.2021 - 09.2023
Server
La Cave
05.2019 - 11.2023
Esthetician -
Avalon Institute
High School Diploma -
Sierra Vista