Chloe Robinson
Kirksville,MO
Summary
Results-driven professional with over five years of experience in cake decoration. Skilled in training teams and streamlining processes to enhance efficiency. Committed to delivering exceptional customer service and innovative cake designs that drive sales and customer engagement.
Overview
7
7
years of professional experience
Work History
Head Cake Decorator
Hyvee
Kirksville, MO
11.2020 - Current
- Led cake design projects, ensuring alignment with customer specifications and brand standards.
- Trained and mentored junior decorators on advanced techniques and best practices.
- Streamlined decorating processes, enhancing efficiency and reducing waste in the department.
- Developed seasonal cake designs, contributing to increased customer engagement and sales promotions.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Managed material inventory and ordered new materials when needed.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Provided exceptional customer service through detailed consultations, leading to increased repeat business and referrals.
Cashier
Kirksville Farm and Home
Kirksville, MO
08.2019 - 04.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Green City R-1
Green City, MOSkills
- Expert piping techniques
- Training and mentoring
- Wedding cake design
- Deadline oriented
- Airbrushing techniques
- Kitchen sanitization
- Time management proficiency
- Payment quoting
- Customer service
- Active listening
- Critical thinking
- Customer satisfaction measurement
- Client relations
- Complaint resolution
- Payment processing
- Microsoft PowerPoint
- Professional telephone demeanor
Timeline
Head Cake Decorator
Hyvee
11.2020 - Current
Cashier
Kirksville Farm and Home
08.2019 - 04.2020
High School Diploma -
Green City R-1