Jocelyn Rios Silva
Wilmington,DE
Summary
Dynamic Head Cake Decorator at Paris Baguette with expertise in innovative icing techniques and strong leadership skills. Successfully enhanced customer satisfaction through unique custom designs and seasonal promotions, driving sales growth. Proven ability to adapt quickly and collaborate effectively, ensuring high-quality products while maintaining a clean and safe kitchen environment.
Overview
9
9
years of professional experience
Work History
Head Cake Decorator
Paris Baguette
Red Bank, NJ
06.2022 - 04.2025
- Learned cake decorating techniques, including icing application and fondant work.
- Assisted in preparing ingredients for various cake designs and styles.
- Supported team in maintaining cleanliness and organization of work area.
- Collaborated with team members to brainstorm creative decoration ideas.
- Utilized baking tools such as spatulas, piping bags, and molds effectively.
- Adapted quickly to new recipes and decoration methods during training sessions.
- Followed safety guidelines while operating kitchen equipment and tools.
- Contributed to customer satisfaction by ensuring high-quality finished products.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Managed material inventory and ordered new materials when needed.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Worked with customers to define cake vision based on color, theme, size and price.
- Decorated cakes according to customer requests and themes.
- Innovated new cake decorating trends using various techniques, attracting clientele seeking unique custom designs.
- Tracked cake sales and productions processes.
- Developed seasonal promotional offerings to boost sales during traditionally slow periods within the industry.
Crew Member
Dunkin' Donuts
Keyport, NJ
04.2016 - 06.2021
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated coffee machines and kitchen equipment, maintaining quality standards for food and beverages.
- Assisted team members with daily tasks, fostering a collaborative work atmosphere.
- Adhered to health and safety regulations, promoting a clean and safe workspace for staff and customers.
- Managed inventory levels, restocking supplies to ensure smooth operations throughout shifts.
- Processed cash transactions accurately, balancing registers at the end of shifts with precision.
- Trained new crew members on operational procedures and customer service techniques for consistent performance.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
Keyport High School
Keyport, NJSkills
- Icing techniques
- Expert piping techniques
- Chocolate work
- Kitchen sanitization
- Training and mentoring
- Wedding cake design
- Food safety compliance
- Product inspection
- Sales tracking
- Food production
- Baking machinery
- Icing preparation
- Payment quoting
- Hand piping
- Custom orders
- Strong leadership
- Marketing and promotion
- Food handling safety
- Food safety
- Stock rotation
- Quality control
- Glazing and icing application
- Hospitality and accommodation
- Teamwork and collaboration
- Customer service
- Time management
- Reliable and responsible
- Multitasking
- Excellent communication
- Team cooperation
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Head Cake Decorator
Paris Baguette
06.2022 - 04.2025
Crew Member
Dunkin' Donuts
04.2016 - 06.2021
High School Diploma -
Keyport High School