Chloe Shoemake
Lewisburg,KY
Summary
Dynamic customer service professional with extensive experience at Lowes Home Improvement, excelling in cash handling and customer relations. Recognized for enhancing checkout efficiency and training new staff, while consistently delivering exceptional service. Adaptable and dependable, I thrive in fast-paced environments, ensuring customer satisfaction and operational excellence.
Overview
6
6
years of professional experience
Work History
Head Cashier
Lowes Home Improvment
09.2021 - Current
- Operated cash register efficiently during peak hours to enhance customer service
- Maintained accurate cash drawer, ensuring balanced transactions at shift end
- Assisted customers with inquiries and transactions, providing exceptional service
- Processed payments swiftly, reducing wait times for customers in busy periods
- Trained and mentored new cashiers on point-of-sale systems and customer service standards
- Collaborated with management to develop strategies for improving checkout efficiency
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Customer Service Representative
Dairy Mart
06.2019 - 03.2020
- Organized kitchen stations to streamline food preparation and ensure efficient workflow.
- Trained new staff on cooking techniques, safety practices, and kitchen protocols.
- Prepared diverse menu items following standardized recipes and food safety guidelines.
- Monitored inventory levels to minimize waste and optimize ingredient usage.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to facilitate smooth communication and order accuracy.
- Maintained cleanliness and organization of dining area to meet health standards.
- Resolved customer complaints promptly, enhancing overall guest satisfaction experience.
Education
Associate of Arts - General Studies
Hopkinsville Community College
Hopkinsville, KY05-2023
Associate of Applied Science - Radiography
Southcentral Kentucky Community And Technical College
Bowling Green, KY09-2026
Skills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Cash handling
- Multi-tasking skill
- Adaptability and dependability
- Customer service management
- Punctuality
- Policy enforcement
- Verbal/written communication
- Refunds and exchanges
- Customer relations
Timeline
Head Cashier
Lowes Home Improvment
09.2021 - Current
Customer Service Representative
Dairy Mart
06.2019 - 03.2020
Associate of Arts - General Studies
Hopkinsville Community College
Associate of Applied Science - Radiography
Southcentral Kentucky Community And Technical College
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