Chloe Smith
Kennebunk,ME
Summary
Motivated and detail-oriented Workplace Accommodation Specialist holding certifications within the Americans with Disabilities Act and Pregnant Workers Fairness Act, and experience working in Absence and Disability services. Adaptable professional with a proven ability to problem-solve and deliver effective solutions, evaluating all possible downstream impacts. Fast learner who excels in understanding and implementing accommodation, return to work and leave processes. Known for a strong work ethic and collaborative spirit, contributing effectively as a team player to achieve organizational goals. Most noteworthy impact within the organization is in development of all workplace accommodation processes and documents.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Workplace Accommodation Specialist
Aflac
08.2022 - Current
- Developed workplace accommodation process, communications, templates, nuances, and job aids. Key contributor in workplace accommodation and leave enhancements, including portal capabilities.
- Completes timely, accurate, holistic and customer-focused workplace accommodation assessments.
- Serves as subject matter expert in ADA, PWFA, and other applicable laws as it relates to workplace accommodations; represent workplace accommodation team internally and externally as expert in the field.
- Developed strong relationships with customers, account teams and sales through professional interactions.
- Earned recognition as a top performer consistently exceeding expectations.
- Works with internal partners to support flexibility, collaboration, creating a positive work environment.
STD Case Manager
Aflac
05.2022 - 08.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Followed applicable federal and state law administration
- Critically analyzed medical documentation to make determinations on behalf of the organization
- Empathically provided customer service to claimants
Education
Bachelor of Science - Bachelor's of Health Science/Pre-Physical Therapy
University of Hartford
Hartford, CT05.2021
Skills
- ADA subject matter expert
- PWFA subject matter expert
- Relationship management
- Leadership
- Customer experience focus
- Workflow analysis
- Process development
- Problem-solving
- Professional meeting attendance
- Analyzing efficiency
- Sound judgment and discretion
- Identifying and developing product enhancements
Accomplishments
- Selected as the team lead for Workplace Accommodations in absence of supervisor
- Selected as the representative for Workplace Accommodations at the Aflac Customer Advisory Board Meeting 2024
- Received exceptional and elite performer results as a Workplace Accommodation Specialist 2023
- Provided training to sales team on ADA offerings and portal enhancements
- Writing and SME contributor to DMEC FAQ Friday
- Aflac Broker Newsletter published article
- Developed numerous workflows, communications, job aids and processes with internal and external impact
- Numerous Aflac Way Recognitions for valuable contribution to organization needs and portraying the Aflac Way consistency
Certification
- National Employment Law Institute ADAPT Certification
- Certified ADA Administrator
- Certified ADA Coordinator
Timeline
Workplace Accommodation Specialist
Aflac
08.2022 - Current
STD Case Manager
Aflac
05.2022 - 08.2022
Bachelor of Science - Bachelor's of Health Science/Pre-Physical Therapy
University of Hartford
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